Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe! Your work will have real-world impact, and you’ll be supported in achieving your career goals! This is your opportunity to work as an Asset Management Process Manager within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a key member of the Unity Lab Services (ULS) team.
In this role you will serve as the primary Asset Management Resource for your assigned sites, providing day to day support, and technical guidance to meet the ULS and Customer objectives. The Asset Management Process Manager manages work orders in CMMS Asset Management Database and account/site level inventory. The asset management process Manager will encourage/manage program growth and track clients invoice payment. The successful candidate achieves a high level of customer satisfaction, account growth & profitability through their own actions and by using the resources of Unity Lab Services. Also, the ideal candidate will be a skilled communicator and effectively develop and maintain positive working relationship with vendors.
Responsibilities:
Conduct account/site operations in accordance with terms and conditions of program contract and Statement of Work. Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.
Support in management, completion and presentation of contract Statement of Work, as related to individual account specific contract renewals.
Responsible for customer satisfaction and loyalty, using Customer Allegiance Score (CAS) survey results.
Support the development of quarterly business reviews for managed accounts, attend and present in lead role during meetings.
Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability.
Support action plans and tracking mechanisms to drive continuous improvement.
Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
Support customer concern and problem resolution at account as needed.
Monitor all service activities and issues to include, timeliness, accuracy, and quality of the event.
Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance.
Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
Adhere to all Thermo Fisher and customer security and safety procedures.
Support opportunities to identify and use other Thermo Fisher products and services.
Participate in PPI project teams as assigned to improve business performance.
Other appropriate duties as assigned by Thermo Fisher management.
Travel to multiple client locations as applicable to support account needs (< 60%).
Onsite Support for other sites
Implementation Support
Customer Service
Contract Mgmt
Vendor Administration
Minimum Requirements/Qualifications:
East Coast based Preferred
Bachelor’s degree or equivalent experience
3-5 years of Industry experience in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field.
3 years of previous account and/or project management experience preferred.
Preferred Lab operations, field service experience (technical) or strong service knowledge.
Experience with Service, Vendor Relationship, Contract, Asset or Lab Management and Lab Operations – Large Pharma/ Industrial
Proficiency with Microsoft Word, Excel, PowerPoint.
Experienced in achieving customer loyalty and growing customer base.
Self-starter with strong bias for action; able to get results.
Builds customer allegiance and strong, professional client relationships.
Effective open communication skills (both verbal and written).
Analytical review and reporting capabilities.
Effective problem solving, work independently and proactively to resolve customer issues.
Excellent time management and ability to prioritize work based on business and client needs.
Ability to make commitments, track and communicate progress, and follow through until completion.
Ability to travel
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Working Conditions:
Works primarily remote-based in-home office space and/or at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
Level of Physical Requirements: Light to medium work.
Level of Visual Acuity: Clerical, professional, administrative.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
Some areas require steel toe shoes, bump hats and/or safety glasses
Must be able to work hours required to get the job done
Travel requirements 25-50% or as business needs dictate
Required to travel by airplane and automobile for account visits, meetings and training as necessary.
Benefits
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Salary starting at $80,000
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Compensation and Benefits
The salary range estimated for this position based in Maryland is $75,000.00–$112,500.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards