Details Department: Technology Business OperationsSchedule: Full timeLocation: Remote
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

As a member of the Service Asset and Configuration Management team, the Asset and Configuration Management Specialist plays a crucial role in our operational excellence strategy and supports the organization’s asset and configuration management processes, services and capabilities. Leverage your experience to partner with cross-functional ITSM and technical professionals to continuously improve critical foundational solutions across the Ascension IT landscape.

Responsibilities

Support and maintain the Service, Asset and Configuration Management Strategy and Roadmap based on business, service and operational customers  needs and strategiesRun impactful reports for stakeholders to leverage in making of key decisionsDrive systematic organizational improvements linked to the strategic aims as defined in the System IT StrategyOversee AMDB/CMDB support services, to include requests to provision and deprovision CI’s and assets, and regular maintenance work such as CI discovery, identification and control, status accounting and reportingBuild relationships with other ITIL process areas, applicable tool owners and stakeholders to understand business objectives, data structure, and how CMDB and Asset Management processes will best support the enterprise and process specific objectivesFacilitate communication and engage business and IT management to support SACM efforts and value propositionContinually improve process execution using automated means wherever possible and clearly document responsibilities and expectations of Service Owners or other stakeholders where manual maintenance is necessaryFacilitate SACM annual maturity assessmentsReview critical incident outage resolution results and responses and dispositions of failed changes due to Configuration Management System (CMS) related issuesReviews and approves all changes to the CMS application and/or infrastructure where applicableReviews significant IT infrastructure changes to ensure impacts to configuration management data are properly addressedCollaborate with ServiceNow platform management team to support integration points such as Ascension Data lake, financial systems, IT Service Continuity systems, SolarWinds and capacity planning for the ServiceNow platform Reviews and publishes configuration management reportingSupport asset and configuration management system testing activitiesRecommend cost-effective hardware/software solutionsCoordinate with IT Staff to resolve data errors reported by stakeholders
Requirements

Education:

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Additional Preferences 10 years progressive experience in IT in relevant fieldsAt least 4 years of experience leading CDMB/AMDB deployment and operations in Global Information Technology environment or large enterprise with diverse infrastructures and application portfolios. Certifications strongly preferredExperience with ServiceNow platform, or similar tool, certifications strongly preferredExperience delivering measurable outcomes, performance consistency and reporting results to key process partners and stakeholdersDemonstrate ability to measure and show value creation to the business through process efficiency, automation and ITSM process integrationITIL V3/V4 Foundation preferred with at least 6 years’ experience leveraging ITSM and ITOM best practices supported by a Configuration Management SystemUnderstanding of SDLC and various development and project methodologies such as Waterfall, Agile, DevOps, CI/CD, etc.Bachelor Degree in Computer Science, Information Systems, Data Science or equivalent preferred

 

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

 

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

Pay Non-Discrimination Notice

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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