Are you passionate about helping others and making HR support simple, clear, and efficient? At Siemens Global Business Services (GBS), we’re looking for an AskHR Specialist to join our centralized HR Shared Services Center, where you’ll serve as a first point of contact for employees, managers, and HR stakeholders.

What role will you play?

As an AskHR Specialist, you will provide Tier 1 customer support for a wide range of HR-related inquiries, including payroll, HRIS transactions, and employee life cycle events. You’ll work across multiple channels, delivering accurate and timely information in a dynamic, fast-paced environment. You’ll also support internal programs such as tuition reimbursement and overpayment collections.

Key Responsibilities:

Respond to inbound calls, emails, and chats regarding HR inquiries

Retrieve and provide information to employees using available tools and systems

Maintain departmental and employee records, logs, and files

Process and audit HRIS data entries to ensure high data accuracy

Generate, distribute, and maintain complex HR documents, forms, and reports

Provide front-line support on HR policies, programs, benefits, and employee data

Support and administer programs such as tuition reimbursement and overpayment collections

Prepare “Share with AskHR” documentation and ensure timely submission

Identify and escalate complex cases as needed, proposing process improvements

Apply documented procedures and use judgment to resolve inquiries independently

What you need to succeed:

1–2 years of experience in customer service, HR support, call center, or data processing

Strong interpersonal skills and ability to work with people from diverse cultural backgrounds

Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)

Intermediate to advanced English (written and spoken)

Typing proficiency and comfort with digital platforms

Knowledge of PeopleSoft Payroll and HR systems is highly preferred

Strong verbal and written communication skills

Analytical mindset and attention to detail

Knowledge of help desk or ticketing tools is a plus

College degree preferred

Familiarity with HR policies, benefits, and procedures is a strong plus

Extensive payroll knowledge is a plus

*Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.