**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The Technical Product Owner is a pivotal role focused on bridging the gap between business objectives and technical execution. This position requires close collaboration with Product Managers, Leadership, and Business Stakeholders to understand and translate business goals into actionable tasks for the engineering delivery team. The Technical Product Owner will act as a liaison to ensure alignment, advocate for minimal viable solutions that advance business objectives, and challenge unnecessary work that doesn't align with these objectives. The Product Owner will define and communicate a clear vision for business systems solutions, aligning them with business objectives and stakeholder needs. This role involves collaborating with cross-functional teams to gather requirements, managing a product backlog, and overseeing the design and implementation of products while adhering to Agile Scrum processes. The manager will also plan and prioritize sprints, conduct testing, and perform hands-on business analysis to ensure successful product delivery and continuous improvement. This position is required to report to the SHI Austin, TX office location as determined by SHI management. **Role Description** + Collaborate with Product Managers, Leadership, and Business Stakeholders to clearly understand business objectives and priorities. + Translate business goals into detailed work items and user stories with clear acceptance criteria for the engineering team. + Act as a liaison between Product Managers and the engineering delivery team, ensuring clear communication and understanding of project requirements. + Advocate for minimal viable solutions that align with business objectives, pushing back on over-engineering or misaligned initiatives. + Develop and maintain a comprehensive and prioritized backlog, leveraging Agile principles and best practices. + Facilitate design discussions, advising the tech team on choices that impact business and customer requirements. + Plan and coordinate releases and upgrades, ensuring alignment with business objectives and timelines. + Monitor progress during sprints, addressing any production issues that arise. + Refine Agile methodologies based on results and feedback, continuously improving the process. + Conduct or plan testing, including User Acceptance Testing (UAT), as needed, and document outcomes + Define and communicate a clear vision and goals for business systems solutions to align with business objectives and stakeholder needs. + Collaborate with cross-functional teams and stakeholders, including IT leadership and development teams, to gather and prioritize requirements. + Create and manage a comprehensive product backlog, prioritizing items based on strategy, business objectives, and stakeholder priorities. + Develop user stories with clear acceptance criteria to guide the development process.Facilitate communication and coordination between teams, ensuring adherence to Agile Scrum processes and refining the methodology as needed. + Oversee the design, implementation, and improvement of products and productized services, ensuring they meet business goals. + Plan, arrange, and prioritize sprints and releases, incorporating feature requests into the product roadmap. + Monitor and support the progress of development work, addressing issues and refining requirements as necessary. + Conduct hands-on business analysis and documentation to support successful product delivery. + Plan and conduct testing, such as functional and User Acceptance Testing (UAT), and document results to ensure quality solutions. **Behaviors and Competencies** + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them. + Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections. + Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. + Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. **Skill Level Requirements** + Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate + Familiarity with enterprise resource planning (ERP) systems, including the ability to navigate, utilize, and integrate these systems to streamline business processes and improve operational efficiency - Intermediate + Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis - Intermediate + Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects - Intermediate + Demonstrates a working knowledge of current and evolving technologies including Cloud, Security, IoT, and Digital Workplace - Intermediate **Other Requirements** + Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required + 2-4 years of experience in a similar role + 2-4 years of experience with Agile software development methodologies + Ability to travel 10% The estimated annual pay range for this position is $120,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status