Artistree-DFW Airport

The Customer Service Representative is responsible for handling all customer correspondence. Attendance, as scheduled, is an essential function of the Customer Service Representative job.

Major Activities

1.    Customer Coordination

Field all customer communication.Enter manual orders if necessary. Assist in parcel tracking.Inform General Manager of reoccurring issues and any abnormal service requests/issues

2.    Administration & Quality Assurance

Address all backorders & diverted orders.Complete cancellations as per the customer requests.Cancel or delete orders from the shop that cannot be fulfilled due to order entry error, out of stock, etc., and communicating back to the customers.Issue store credits as required for unfulfilled ordersReview the daily recut list and conducts customer callbacks.Inform Production Supervisors, QAC and Management of store feedback for quick resolution of problems

3.    Safety & Organization

Maintain a clean work area for safe and efficient operation, including replenishment of suppliesFollows all company safety policies; wear appropriate safety equipment, as needed
 

Minimum Education

High School Diploma, G.E.D., or equivalent

Minimum Special Certifications or technical skills

Proficient in MS Office

Minimum Type of experience the job requires

1 year Customer Service experience in manufacturing environment Must be able to critically analyze problems and develop effective solutionsAbility to count, match and compare sequences of numbers

Other

Ability to read, write, and speak English fluently; convey and receive information effectivelyGeneral verbal, and numerical intelligence Detail-oriented and maintain a high level of accuracy; keen sense of urgencyMust be positive, friendly, and able to communicate and solve problems effectively with demanding customersMust detail-oriented and accurate.Must have excellent time management, organizing, and prioritizing skills

Physical Requirements

Must be able to constantly sit and occasionally walkMust be able to bend frequently from the waistMust be able to lift and carry up to 10lbs/ 4.5kg above shoulders and reach above head.Must be able to grasp with both hands occasionally.Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment.Review physical requirements matrix for all requirements

Work Environment

Ability to work with high noise levels and work around moving machineryAbility to work in a non-climate controlled environment which is subject to dust and high/low temperaturesAbility to work safely in a fast pace manufacturing environment
 

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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