**Position:** ArrowSphere Success Manager **Job Description:** **Role Overview:** As an ArrowSphere Success Manager, you will play a pivotal role in helping partners manage their cloud spend and activity through the ArrowSphere platform. This is an operational role focused on delivering exceptional customer experience and providing deep operational understanding of the ArrowSphere platform. You will support Partner Development Managers (PDMs) in managing their partners and ensuring seamless delivery of services. **Key Responsibilities:** + Provide exceptional customer experience to partners using the ArrowSphere platform. + Assist partners in managing their cloud spend on the ArrowSphere platform. + Collaborate with internal teams to ensure seamless delivery of services + Demonstrate a deep understanding of the ArrowSphere platform and its functionalities. + Support Partner Development Managers (PDMs) in managing the ArrowSphere platform partners and delivering services. + Provide training and support to partners to enhance their knowledge of the ArrowSphere platform. + Offering an investigative approach to all customer enquiries, ensuring customer satisfaction and resolution is provided + Cultural Values: + Creativity: Innovate and think outside the box to provide unique solutions. + Loyalty: Build and maintain strong, loyal relationships with partners. + Ownership: Take responsibility for your work and drive initiatives to completion. + Unity: Collaborate effectively with team members to achieve common goals. + Dedication: Show commitment and dedication to your role and the success of the team. **Essential Experience:** + Proven track record in customer service and relationship management within the IT industry. + In-depth knowledge of cloud solutions and services, including IaaS, PaaS, and SaaS. + Experience in managing and optimizing cloud spend for partners. + Strong operational understanding of cloud platforms and tools. + Preferred Experience: + Experience working with major cloud vendors such as Microsoft or AWS. + Understanding of industry trends and the competitive landscape in the cloud computing market. **Qualifications:** + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. + Strong problem-solving skills and attention to detail. **What is in it For You?** + Full Permanent contract, + Social advantage: CNSS, CIMR, Health insurance. + Very good working atmosphere in a team of passionate collaborators. + Work culture where you can make an impact. + Dynamic environment with a friendly work atmosphere. + Interesting career development opportunities in a quickly growing environment. + Working within an international organization, recognized worldwide in its sector. \#LI-FH1 **Location:** MA-Casablanca, Morocco (Boulevard Al Quods) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.