Avant Repair Network is an award-winning vehicle collision repair network, providing repair solutions for cars, LGVs, HGVs, and specialist vehicles. We work with leading insurers, fleets, and clients, delivering high-quality repairs and excellent customer service across our trusted network. We are looking for a Network Operations Manager to join our team. You'll be responsible for managing the performance of repairers within a designated region, ensuring service levels are achieved and compliance standards are met. This is a key role in maintaining and improving network performance while building strong, collaborative relationships with our repairers. Key Responsibilities + Deliver client SLAs and business requirements. + Manage and monitor the daily performance of network repairers. + Onboard new repairers as required to ensure optimal coverage and repair capacity. + Use data and reporting tools to track performance and implement improvement strategies. + Support compliance, documentation, and audit requirements across the network. + Build and maintain strong repairer relationships. + Assist in resolving customer complaints and represent Avant at client meetings. About You + Minimum of 5 years' experience in a similar role within the collision repair or automotive sector. + Strong knowledge of repair processes and methods. + Excellent communication and relationship management skills. + Analytical, with the ability to interpret data and find solutions. + Highly organised, able to plan and manage your own workload effectively. + IT literate, confident with Word, Excel, and PowerPoint. + Full UK Driving Licence (essential). + Experience with estimating systems such as Audatex (desirable). Why Join Avant? + Be part of an award-winning, growing network. + Work with a supportive, passionate team. + Negotiable salary depending on experience, plus bonus and car allowance. + Opportunities to develop and grow your career.