**Additional Information** **Job Number** 25078442 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Maldives Fari Islands, North Male Atoll, Male, Maldives, Maldives, 20013VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Maldives%20Fari%20Islands%2C%20North%20Male%20Atoll%2C%20Male%2C%20Maldives%2C%20Maldives%2C%2020013) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Lead and supervise the daily operations of the Guest Experience Experts to ensure seamless, personalized service that reflects the highest luxury standards. Oversee team performance, assign duties, and support the professional development of Guest Experience Experts through training and consistent feedback. Ensure guest requests are fulfilled promptly and to their satisfaction, following up to confirm expectations are exceeded. Respond to guest inquiries regarding property amenities, services, room features, and local attractions. Coordinate special arrangements such as spa appointments, transportation, babysitting, religious services, financial assistance, or business center needs by liaising with relevant departments or external providers. Ensure all guest interactions are handled with discretion, professionalism, and attention to detail. Collaborate with management to improve departmental procedures, service offerings, and guest experiences. Monitor work quality and service timelines, and ensure compliance with brand standards. Maintain a polished, professional appearance and uphold confidentiality standards for guests and colleagues. Communicate clearly in person, by phone, and in writing; welcome and acknowledge guests; and resolve concerns promptly and respectfully. Foster a supportive team environment, motivate staff to reach performance goals, and ensure operational efficiency. Embrace opportunities for innovation in service delivery and continuous improvement. Perform other job-related duties as assigned. **PREFERRED QUALIFICATIONS** **Related Work Experience:** At least 2 years of experience as a Butler in a luxury or 5-star resort. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.