Overview:

WAGE: $21.50 / hour

Area Supervisor Communications oversees the security communication systems and ensures effective coordination during emergencies. This role involves managing the dispatch center, monitoring security operations, and providing support to security personnel. The Supervisor also ensures compliance with safety protocols and maintains clear communication channels within the security team.

Responsibilities:Plan and supervise the park's communications and emergency response programsAssist the Safety Manager and the Security Manager with emergency preparedness, protocols, tabletops, and live drills.Take proactive measures in identifying operational opportunities involving security employees throughout the park.Partner with the Security Area Manager and Security Operations Supervisors to create additional training for security employees during the season.Partner with the Security Operations Supervisor in charge of scheduling and provide a communications schedule to meet the needs of the business.Supervise, develop, coach, counsel, and conduct performance appraisals for communications staffProvide high visibility patrols of buildings and grounds to protect park property, assets, guests, and associatesMonitor, enforce, and report violations of park rules and applicable state lawsEnsure security of park property during operating and non-operating hours, including locking gates and buildings and tracking officer equipment usageAssess, resolve, and contain situations, taking appropriate action steps based on policies and trainingCommunicate using a two-way radio and telephoneCall for assistance and respond to emergency situationsMove items or objects and assist in moving or dragging persons in an emergencyGive verbal directions and assist guests and associates, including lost and/or separated guestsMonitor and operate the park's security, safety, and access control systemsPrevent unauthorized entry into the park or restricted areasObserve and check departing personnel and vehicles to guard against property lossPerform walk-through and handheld metal detection to prevent weapons and prohibited items from entering propertyOperate a company vehicle in accordance with park and department policiesWrite legible, timely, concise, and accurate statements and reports for incidents and investigationsPerform department data entry and email functionsAssist with traffic direction and control in the parking lotInvestigate and manage criminal and risk-related incidents, including interviewing subjects, victims, and witnesses, and apprehending and arresting subjects in accordance with park and department policiesPrepare documents and evidence relating to the prosecution of subjects; testify in court or at hearings as requiredProvide guest service according to company standards when serving guests or working with subordinatesParticipate in team meetings and training sessionsMaintain a clean and safe working environmentPerform other duties as assigned
Qualifications:Minimum 1-year of communications experience in a law enforcement, health, retail or amusement park environmentPrevious experience in loss prevention experience and CCTV systems preferredStrong observational and problem-solving skillsExcellent communication and interpersonal abilitiesAbility to remain calm under pressureProficiency with computer systems and softwareReliable and punctualAvailability to work flexible hours, including weekends and holidays