At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The  Area Sales Manager (internally referred as Customer Success Partner) will drive the business growth by identifying and developing opportunities that meet customer expectations. This role focuses on leading and nurturing a high-performing sales team to achieve and surpass business objectives while managing key accounts and ensuring outstanding customer service. This field-based role, within the Diagnostics Division of Roche Philippines, reports directly to the Head of Sales and covers the National Capital Region.

What you will be working on:

As the Area Sales Manager (Customer Success Partner) for NCR, your key responsibilities will include but not limited to:

Deliver Excellent Customer Experiences and Business Results

Develop and execute strategic sales plans to meet targets and profitability

Build and sustain long-term customer relationships by understanding their needs and providing tailored solutions.

Collaborate with cross-functional teams to identify and develop new business opportunities

Ensure continuous service improvements by swiftly addressing customer inquiries and complaints

Adhere to company policies, standards, and legal requirements while managing time and resources efficiently to close deals

Excellence in Key Account Management

Conduct regular business review meetings with external and internal stakeholders

Update customers on Roche products and services through educational visits to enhance brand reputation

Resolve customer issues by coordinating with cross-functional teams and ensuring effective execution and resolution

Develop Engaged and High-Performing Teams

Create and nurture a high-performing team by focusing on individual strengths and providing developmental opportunities

Proactively manage performance, fostering trust through active listening and providing regular constructive feedback

Empower team members to make informed business decisions, encouraging reasonable risk-taking and learning from experiences

Assist team members with territory and account management, customer engagements, and stakeholder relationships

Guide Specialists in uncovering customer needs, opportunity management, and value selling

Who You Are:

You are a passionate leader with a knack for driving sales success and developing high-performing teams who has:

5+ years of demonstrated commercial/sales experience or equivalent within the healthcare industry (preferred)

Experience with strategic implementation and complex sales processes, preferably in a hospital or laboratory environment

Extensive market knowledge coupled with an entrepreneurial flair, resilience, and a growth mindset

Experience in key account management and commercial excellence

Proven experience in sales leadership and people management (good to have)

Excellent oral and written communication skills, including making impactful presentations, spreadsheets, and proposals.

Bachelor’s Degree in Health, Science, or Business disciplines.

This leadership role is exclusively available to candidates who possess full eligibility to live and work in the Philippines. 

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.