YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

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Would you like to become part of the world’s most international company?
\nA company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
\nDo you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

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YOUR TASKS

\n\n\n\tAchieve agreed market leading Transit Time, Data Quality and Service Performance targets.\n\tManage the measurement, monitoring and actions for improvement\n\tImplement the Operations component of Annual Operating plans in tandem with the Regional strategies.\n\tEnsure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments\n\tAchieve agreed market leading Transit Time, Data Quality and Service Performance targets.\n\tManage the measurement, monitoring and actions for improvement\n\tImplement the Operations component of Annual Operating plans in tandem with the Regional strategies.\n\tEnsure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments\n\tDevelop initiatives and partnerships that will ensure DHL provides market-leading service relative to our cost position.\n\tSupport the business acquisition process and provide after sales support in order to achieve revenue and profitability targets\n\tPerform management tasks with due regard to budgetary targets, service/ productivity levels and cost controls.\n\tSupport plans and implementation of facilities, equipment and infrastructure in accordance with regional guideline\n\tOversee Security practices to ensure policies and business needs are met.\n\tDetermine organization structure, roles and responsibility and performance targets for the function\n\tDevelop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.\n\tDevelop a team spirit and multitasking capabilities within the team.\n\tPlan, organise and direct an efficient and effective function.\n\tDevelop IKOs/KPIs with team members and monitor individual performance.\n\tConduct performance appraisal, including coaching\n\tManage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.\n\tIdentify training needs and opportunities to develop a highly skilled functional department.\n\n\n

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YOUR PROFILE

\n\nCommunication skills (English), spoken and written\nCustomer Orientation:Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.\nBusiness Acumen:Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.\nCross Border Thinking:Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.\nShaping Direction:Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisation’s strengths, weaknesses, opportunities and threats.\nConstructive Challenge:Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.\nBuilding and Leading Teams:Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.\nBuilding and Managing Partnerships:interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.\nCommitment to Excel:Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.\nExperience in implementing change\nExperience of the local regulatory environment\n5-7 years experience in a service related role, preferably in the Courier Express Industry\n2-3 years experience in supervisor/management role (preferable)\nDegree (or equivalent)\n\n

OUR OFFER

\n\nStrong career support in a international environment\nGreat culture and colleagues\nMultifarious benefit program\n\n