Area Operations Engineer

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Channel Partners and tickets while maintaining customer satisfaction and the health of the business.

Role and Responsibility:

Responsible for the service flow/call for Channel Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders Responsible for processing service orders, end-to-end customer communication and coordination with Channel Partners Supervises Channel Partners every service order lifecycle Review tickets regarding customer’s expectation Creates Material Demand Check parts availability and engage procurement when needed Communicates with customers regarding timing of service delivery Coordinates with Channel Partners for site visit and arrange backline when needed Maintains good working relationship with Channel Partners Verifies service resolution and confirmation with customers Other duties as assigned

 

What we’re looking for:

One to three (1-3) years related customer interface experience Possess a polite and professional phone presence Demonstrates appropriate email etiquette and grammar usage Proficiency in navigating computers and computer programs Able to take direction well and improve work effort Must display strong team spirit and willingness to work with others Strong verbal and written communication skills Must be able to work in fast pace and “no idle time” environment Ability to work with minimal supervision,  Productive with excellent time management skill set Able and willing to learn independently Reliable attendance

 

Education: 

Bachelor’s degree required.

 

Travel: 

5%