Key Deliverables

Building channel productivity Managing customer relationships to minimize churn across customers in different product segments. Increasing customer acquisition, tag utilization, and acquisition rental revenues Increasing net additions for DTH Business Creating opportunities for sales of all products  Ensure that the processes are geared to meet CSAT scores to enhance customer experience during installation and service recovery Analyze partner performance across the circle & implement strategies to ensure performance against set targets Manage growth through resource planning, maximizing automation and self-care usage Effectively manage a team of TMs to drive productivity  Optimize resource deployment across geographies Provide market/business insights across departments on the basis of periodic audits Manage 60-80 partners and bring in uniformity of experience for the end customer

Inventory Management – Maintaining stock levels of various component

 

Skills Required

 

Ability to collaborate and work with large & cross functional teams Ability to ensure excellence in execution of sales and service strategy Enterprising and Entrepreneurial skills   General management skills Analytical and problems solving skills Cost sensitivity in driving net adds Business Growth & Result orientation Collaboration/Stakeholder management Consulting and Facilitation skills to manage strategic and local partners  Customer Obsession  Comfort with ambiguity