The Amazon Logistics (AMZL) team help us to consistently deliver for our customers by achieving maximum efficiency from our operational sites. As a Shift Manager in Delivery Operations (SMDO), you’ll oversee our outbound parcel-delivery operations. You'll be part of the last – and most crucial – step in a package’s journey through the Amazon logistics chain. Your work in guiding, coordinating and holding your team accountable will help them succeed and uphold the standards customers expect from us.

Key job responsibilities
Monitor and audit plans for Delivery Service Partners, including staffing, schedules, quality initiatives, and performance levels
Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
Ensure there is on-the-road capacity for deliveries including during peak business times
Help to pilot new service types on-site, such as electric vehicles and cargo bikes
Carry out performance reviews with Delivery Service Partners

A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.