Why You Should Work With Us:

At Sinceri Senior Living, we are a fun loving, employee-centric company like no other! Maybe that’s why we have been certified by our employees as a Great Place to Work ® for our 6th Year in a row. Create your career with us and learn about all the career growth opportunities we offer.

Have we sparked your interest yet? Apply online and join our wonderful team. Questions about the application process? Come visit us and our staff will be happy to assist you!

Sinceri Senior living is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Minors must be at least 16 years of age to be employed by Sinceri Senior Living. Candidates submitted by unsolicited 3rd party recruiters will not be considered.

Purpose:

The Area IT Technician is a traveling IT generalist responsible for providing onsite technology support across multiple communities within an assigned area. This role serves as the primary field presence for IT, ensuring technology systems are well maintained, resident and staff issues are promptly addressed, and communication with both users and IT leadership is professional and clear. The Area IT Technician must be equally comfortable working in a network closet as they are leading security awareness training for residents. While not expected to resolve every technical issue independently, they serve as skilled remote hands for IT experts and know how to escalate effectively.

Essential Job Functions:

Community Support & Engagement

 Act as the onsite IT presence for assigned communities, ensuring professional and approachable support.Build strong relationships with community leadership, staff, and residents to foster trust and improve IT communication.Lead resident security awareness and basic technology education sessions.

Technical Support

Conduct routine inspections of network closets, Wi-Fi, cabling, and community IT infrastructure.Provide hands-on assistance for escalated incidents under guidance from Tier 2/3 engineers.Install, configure, and troubleshoot workstations, phones, printers, and other end-user devices.

Incident & Escalation Management

Triage issues and escalate appropriately to higher-level IT experts when required.Document incidents, troubleshooting steps, and outcomes in the IT ticketing system.Coordinate closely with the Service Desk to maintain continuity of support.

Project & Deployment Support

Assist in IT projects such as internet service upgrades, VoIP rollouts, and cable TV service changes.Support vendor and contractor visits to ensure work complies with IT standards.

Proactive Monitoring & Reporting

Identify and communicate recurring technology concerns or risks at assigned communities.Provide regular feedback to the IT Operations Manager regarding service quality and resident satisfaction.

Minimum Eligibility Requirements

Associate’s degree in Information Technology, Computer Science, or related field preferred.2–4 years of IT support experience, ideally in a multi-site or service-focused environment.Experience supporting both infrastructure (network closets, cabling) and end users.Working knowledge of networking fundamentals, VoIP phone systems, and cable TV troubleshooting.Strong communication skills, able to explain technology concepts to non-technical audiences.- Confidence in leading resident-facing training on cybersecurity and safe technology use.Highly organized with a proactive and customer-service-focused mindset.Willingness to travel extensively within assigned area (up to 75%). Strong documentation and professionalism standards.

Working Conditions:

Able to work full-time and maintain regular, reliable attendance.  Travel is required.

Physical/Sensory Requirements:

Sedentary Work – Ability to exert 25 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, buy may involve walking or standing for brief periods of time. While performing the duties of this job, the employee is regularly required to talk and hear.

OSHA Category Classification: II: Potential for exposure to bloodborne pathogen

Note: All duties and responsibilities listed are essential job functions and required. These duties are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.  However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.This job description does not constitute an employment agreement between the employer and the employee. It is subject to change by the employer as the needs of the business and requirement of the job change.