Insight Global is looking for an Area General Manager to oversee the New York City market for one of our leading Facilities Management Service Providers. This role will consist of overseeing 4+ account managers. Ensuring contract success, on a financial and client satisfaction level helping to grow the accounts throughout the year. This person will also work closely with the new business sales team on client pitches and solution designs, assisting in closing of new deals.
Responsibilities:
Provide leadership, coaching and guidance to a defined portfolio of accounts, to ensure that contractual commitments are met and exceeded.
Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed.
Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence and employee satisfaction.
Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the GWS Local Target Operating Model are in place.
Attend account sites within the portfolio regularly and deputize for the Account Leader when necessary.
Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly and annual reviews.
Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary.
Act as a Transition Leader on the mobilization of new accounts as they arise, ensuring a smooth sale to operations handover is delivered.
Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the companys RISE values.
Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.

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