Area General Manager Job ID 218130 Posted 30-Apr-2025 Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Bangkok - Krung Thep Maha Nakhon - Thailand **About the Role** As a CBRE Area General Manager, you will lead the day to day delivery of the assigned portfolio of accounts. This incorporates driving rapid profitable and sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts. This position will also lead the technical excellence for Thailand and drive the standardization of engineering best practices. They will provide an internal multi-skilled consultancy service to the site operations and business development team to match customer requirements and champion technical solutions & innovations through partnership with wider CBRE network. They should be able to mentor and grow the engineering standard of technical staff inherent to the account, ensuring knowledge share across the business within Thailand while promoting safe methods of working ensuring CBRE rules and procedures are implemented correctly. **What You'll Do** Strategic Planning and Review + Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders Financial & Asset Management + Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship Operational Management + Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded + Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively + Ensure fair treatment of suppliers at all times, professional supplier management and arbitration of disputes + Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value + Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts Business Development and Marketing + Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account Customer Relations + Represent CBRE in a professional and credible manner to customers and the public + Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands + Focus on delivering excellent service level are maintained at times + Is contactable and responsive to customers at times Quality and Safety Management + Monitor and identify areas of improvement as a matter of course + Create a culture of exceptional quality and innovation + Set an example of exceptional standard in all activities, language and communication + Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement + Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation People Management + Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings + Is constantly visible and accessible to the team + Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place + Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies + Build and encourage a culture of reward and recognition within the business unit Technical + Actively participate in the development of innovative and cost-effective FM technical solutions that includes support the sales team in presales activities to develop engineering value proposition, responding to RFP/RFIs with technical expertise and insights, and conducting the gap analysis to ensure the feasibility and deliverability of proposed solutions. + Conduct site technical due diligence/surveys as technical expert as and when required, support the effective management of the technical Operations, Repairs and Maintenance (OMR) portion of the building(s) budget(s), providing budget variance reports when required and assisting with annual reconciliations. + Work directly with our operations and business development teams across Thailand, supporting and leading on maintenance and engineering management, as well as well work with APAC and Thailand leadership team on developing, deploying, and managing our strategy for maximizing and growing our technical services. **What You'll Need** Qualification and Experience + Master’s or Bachelor’s Degree from college or university and a minimum of 10 years of experience and industry knowledge in facilities management, building services and projects. + Tertiary qualification in Engineering Studies preferable with Bachelor of degree from an accredited college or university in Electrical/Mechanical or Building Services related subject. + Professional certifications (e.g., LEED, CEM, FMP) will be an added advantage. Communication Skills + Ability to comprehend, analyze, and interpret the most complex business documents. + Ability to respond effectively to the most sensitive issues. + Ability to write reports, speeches and articles using distinctive style. + Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group. + Ability to motivate and negotiate effectively with key talents, top management and client group to take desired actions. Reasoning Ability + Ability to solve advanced problem and deal with a variety of options in complex situations. + Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment. + Draw upon the analysis of others and make recommendation that have direct impact to the company Financial Knowledge + Require in-depth knowledge of financial terms and principles. + Review complex financial/business analysis and reports. + Ability to analyze the most complete business/financial data and develop innovative solutions. + Develop and implement financial policies and procedures. + Oversee and approve business unit budget Other Skills and/or Abilities + Intermediate experience with Microsoft Office Suite. + Must have a strong command of the English language and excel in the areas of spelling, grammar and punctuation + Proven track record in senior management role which has included responsibility of services, culture, people and business growth preferably with technical and or hard services + Highly developed interpersonal skill, enthused by fast paced, high growth environment + Self-starter, confident, composed and result focused + Ability to balance strategic thinking with tactical delivery of client satisfaction + Ability to gain trust and support of top-level management and key client decision makers + Ability to manage conflict and crisis situations effectively CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)