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POSITION: Area Automation Specialist EMEA (Base Madrid or Barcelona)​ 

1. Primary Objective of Position

An Area Automation Specialist is primarily responsible to provide support for the most challenging installations / Level 3 escalations. In addition, this role provides advanced technical training/coaching to ADD Engineers.

The position will have as focus Automation.

Travel across EMEA up to 70%

2. Major Accountabilities

Own Automation projects implementation across EMEA

Own Automation 3rd Lvl Escalations across EMEA

Provide service for designated products (Automation, Informatics)

Provide escalated service support - handling most challenging repairs and troubleshooting, escalated from level two and level one service interventions

Participate in customer visits for system performance improvement

Keep track and ensure completion of Mandatory TSB and FA in EMEA

Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

Prepare and participate in customer business reviews

Monitor instrument reliability and prepare service recovery plan for highly serviced I highly cost instruments

Training – Perform technical coaching and conduct Automation training for TSS (Technical Service Specialist)  and Abbott Ambassador

Propose and track initiatives to reduce CPB for Automation

Participate in Area Expert team for designated products

Work with local organization for customer proactive visits to improve Automation system performance

Analyze existing solutions to provide improvement suggestions

3. Education

Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical I electrical / life sciences or medical technology/biotechnical Engineer is preferred.

4. Background

Minimum of 2 years experience in GLP and A36 automation systems

Preferably 5 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references

Successful engagement with customers, specifically key stakeholders and lab staff

Good product and industry knowledge

Strong experience and process skills of the business functions service de livery

Strong communication skills

Ability to identify and drive resolution of issues

Technical expert for product line accountability

Coaching and training skills

English level C1 - Spanish level - C1

Strong experience in use of analytical too ls and software

5. Impact of position

Deliver customer operator training and coaching in Abbott training facilities and onsite and providing on-site automation implementation, application support, and application troubleshooting.

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