Description Job Description: We are seeking a skilled and detail-oriented Collections Specialist with 4+ years of experience to join our client’s team. The ideal candidate will be responsible for managing and executing the accounts receivable and collections process to ensure the timely recovery of outstanding obligations. This role requires a strong understanding of collections practices, excellent communication skills, and the ability to handle customer interactions professionally while reducing delinquencies. Key Responsibilities: + Accounts Receivable Management: Monitor, review, and manage past-due accounts to ensure timely resolution of outstanding balances. + Customer Communication: Contact customers via phone, email, and written correspondence to follow up on delinquent payments and resolve account discrepancies effectively. + Payment Arrangements: Negotiate payment plans and establish repayment schedules to recover overdue balances while maintaining positive customer relationships. + Documentation: Accurately document all collection activities and maintain updated records of communications and payment statuses in company systems. + Dispute Resolution: Investigate and resolve payment disputes or discrepancies in coordination with internal departments (e.g., sales, billing, or finance). + Reporting: Prepare and present regular reports on aging accounts, collection progress, and cash flow impacts to management. + Compliance: Ensure adherence to federal, state, and local laws and regulations regarding collections practices. + Team Collaboration: Work closely with the billing, customer service, and legal teams to streamline the accounts receivable process and reduce outstanding debt balances. Requirements Requirements: + Experience: A minimum of 4 years of experience in collections or accounts receivable roles. + Technical Skills: Proficiency in accounting software (e.g., QuickBooks, NetSuite) and Microsoft Office Suite (Excel, Word, Outlook). Experience with ERP or CRM systems is a plus. + Knowledge: Strong understanding of collections strategies, negotiation techniques, and relevant regulations (e.g., FDCPA). + Communication: Excellent verbal and written communication skills to handle sensitive customer interactions tactfully. + Attention to Detail: High level of accuracy and attention to detail, especially when documenting and updating records. + Analytical Skills: Ability to analyze aging reports and outstanding balances to prioritize collection efforts. + Organization: Strong multitasking skills, with the ability to manage a portfolio of accounts and meet deadlines under pressure. + Education: An associate or bachelor’s degree in accounting, finance, business administration, or a related field is preferred but not required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .