At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

AR Team Lead- EL

 

As an AR Collection Analyst, you will manage a portfolio of customer accounts in the US Accounts Receivable O2C function to drive cash generation for ABB. In the process, you will work with customers to get status of payment, provide statement of accounts, any backup or information they may need, or create a dispute should they have issues with product or service provided all while providing high quality customer service. In addition, you will work with other departments within the company should issues need their assistance.

The work model for the role is strongly preferred to be hybrid out of the Memphis, TN office (#LI-Hybrid).

Key Responsibilities:

Manage assigned portfolio of accounts to meet/exceed receivable past due and collection objectives.

Interface with customers, sales dept, distribution, operations, and other teams to identify and resolve problems and work with customers on repayment plans for delinquent accounts. Additionally reconciles accounts and provide supporting documentation such as proof of deliveries, purchase orders, invoice copies, etc as needed.

Make decisions to determine next steps in the collection process when faced with difficult customers.

Provide data to sales/finance/credit regarding customer pay performance to aid in decisions of future payment terms, order release, and credit limit decisions. Gather data and prepare comments and report out past due status and problems to management for weekly/monthly reviews or as needed.

Qualifications for the role:

Bachelor's degree in accounting, finance or related field, with a minimum of 2+ years’ experience in Credit, General AR and/or Collections or High School Diploma with 5+ years with equivalent work experience

Strong organization skills

Familiar with MS Word, Excel, and general business tools and protocols used for communication.

General knowledge of Credit and Collection processes and policies

Experience with CFIN and SAP a plus

Ability to work cross functionally within the organization

Candidates must already have a work authorization that allows them to work for ABB in the United States.

Why ABB?

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount program

Retirement

401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.