**Introduction** By applying in daily work prescribed Cash Collections tactics, the collector ensures timely and accurate collection of payments from the customers to minimize outstanding receivables and reduce the risk of bad debt. The Cash Collections position provides an understanding of financial operations and customer relations. It enhances problem solving skills when addressing discrepancies and resolving payment issues. **Your role and responsibilities** * Collect payments from the customers via phone and email * Respond to inquiries from internal and external customers, stakeholders * Do a reconciliation of accounts or research on disputed debt * Build and maintain positive relationship with client **Required technical and professional expertise** * Very good French and English (verbal & written), * Very good MS Office skills (excel) * Sense of ownership of assigned tasks * Solid organization and management of own work * University degree **Preferred technical and professional experience** * OTC process experience IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.