**Introduction** Part of Benelux OTC collection team with direct contact to client's stakeholder and customers. **Your role and responsibilities** * Collaboration with cross- functional teams * Performing daily task with focus on quality and key metrics such as: collection, dispute management, deduction management, * Reporting and process documentation * Analyzing and coordinating of AR queries in SAP **Required technical and professional expertise** * Excellent knowledge of Dutch in speaking and writing is a must * Communication skills, frequent calls with the Client and end customer * Good English knowledge in speaking and writing * Ability to work in team environment with focus on Agile and multicultural environment * Excel knowledge of basic functions and formulas is a must **Preferred technical and professional experience** * OTC process experience * SAP experience IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.