Aquatics Assistant Manager – Customer Service & Administration

British Swim School of Arlington & South Grand Prairie
Part-time September-April with full-time potential May-August | Mix of daytime office hours & evening/weekend pool shifts
Our mission is clear: stop drownings and create confident, happy swimmers as quickly and safely as possible. As we scale to multiple pools in Arlington & Grand Prairie, we need a hands-on leader who can (1) keep a pool running smoothly every shift, and (2) own the back-office tasks that make the customer experience seamless. You’ll replace many of the owners’ current duties and become their “eyes and ears” at one location while helping drive the metrics on our weekly scorecard
Pool Operations (≈ 50 %)●      Act as on-deck supervisor 3–4 evenings per week; resolve instructor, parent, or facility issues in real time. ●      Make meaningful connections with parents and students. ●      Enforce British Swim School safety protocols and water-survival curriculum.●      Step in to teach or be the lifeguard on duty when gaps appear.●      Encourage reviews and referrals during parent interactions

Administrative & Customer Service (≈ 30 %)●      Process enrollments, transfers, cancels, and makeup requests in Jackrabbit.●      Answer calls, texts, and emails during office hours (Mon–Fri 12 pm–4 pm) and log all interactions.●      Call, text, or email every new web/Facebook/phone inquiry within 15 minutes.●      Follow our proven British Swim School sales script to close the sale.●      Log all contacts and track lead stage in the CRM so we can measure conversion rates.
People & Training (≈ 15 %)●      Build staff schedules, track time-off requests, and approve pay hours.●      Lead monthly in-service; ●      Coach instructors on lesson quality and parent communication.●      Maintain digital files for lifeguard/CPR credentials and schedule renewals.
 Community Events (≈ 5 %)●      Represent the school at local events; gather photos and stories for marketing.
Required Qualifications●      High-school diploma or GED and 18 + years of age.●      2 + years in customer-facing roles; 1 + year supervising or leading a small team.●      Solid computer skills: Gmail, spreadsheets, and scheduling software (we train on Jackrabbit).●      Evening and weekend availability; reliable transport between Grand Prairie and Arlington.●      Comfortable in and around water; able to lift 25 lb and be on your feet for long periods.

Preferred●      Bilingual English/Spanish.●      Aquatics or youth-program experience.●      Previous teaching experience●      Familiar with AI tools●      Current Lifeguard/CPR/First Aid (or willingness to certify within 30 days).

Flexible work from home options available.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.