The Opportunity:

Performs assigned work tasks and may attend scheduled classes and complete related study

Job description – Technical Support Apprentice (IPS Consumables), Targeted Sales Actions & Datamining

Job Title: Apprentice – Targeted Sales Actions, Datamining & Technical Support (IPS Consumables)
 

Job Objectives

As part of the Technical Support: Support sales performance through the implementation of targeted actions based on the analysis of customer data (datamining) and provide technical support to customers and sales teams on consumable products. The apprentice will help to strengthen the impact of commercial campaigns and improve the relevance of offers to customers.

Main missions

- Targeted sales actions & datamining

Identify business opportunities from the analysis of customer data (purchases, sectors, history)Segment databases to design specific and personalized campaignsParticipate in the implementation and monitoring of commercial actions (emailings, reminders, targeted promotions)Contribute to the drafting of commercial messages adapted to the different types of customersMonitor performance indicators (return rate, conversion rate, etc.) and propose optimizationsMonitor purchasing behavior to identify trends or gaps to address

- Support technique (Internal Product Specialist – Consommables)

Provide a first level of technical response on the ranges of consumables (plastic, filtration, glassware, etc.)Technical responses and realization of customer offers and follow-up of offers.

- Management of commercial offers

Track and relaunch customer offers to maximize conversion rateConsolidate feedback from the field to refine future proposals

- Skills and qualities required

Sensitivity for data, appetite for analysis (advanced Excel required)Good ability to structure and use customer filesInterest in scientific products and technical environmentOrganization, rigor, spirit of initiativeInterpersonal skills and ability to collaborate with a variety of interlocutorsKnowledge of a CRM (Salesforce) or a data visualization tool is a plus

-Education & profile sought

Student in Bac +2 to Bac +4 in analytical marketing, biochemistry, biology, data/CRM or technical salesA first experience in a B2B or scientific environment is appreciated

- Why join us?

A rich and formative position, at the crossroads of commercial analysis and technical supportThe opportunity to acquire dual data and product skillsA caring, experienced and committed teamA concrete mission with visibility on the results

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.