At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. **The Position** Roche Diagnostics **Details upon main tasks** **1. Provide Pro-Active field applications support to customers and internal customers** + **To provide on-site applications and troubleshooting support for customers** + **Ensure that our existing & new customer base are supported with good quality and professional service; identify and satisfy customers’ needs in a pro-active manner, to foster and maintain good partnership with customers** + **Perform application installation & site inspection** + **Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care, monitoring and resolution** + **Keep up-to date knowledge including instrument operation and application related information** + **Support internal customers on application's related topics to achieve business results** + **Provide cross-training to relevant colleagues** + **Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines** **2. Provide Roche Lab IT & Automation products application support** + **Installation of Lab IT hardware and software** + **Provide and implement backup and recovery solutions** + **Preventive Maintenance** + **Involve in planning Roche automation products including site survey and other project forms** + **Testing and configuration of Roche automation products onsite in tandem with Roche Lab IT products** + **Provide operation training to internal and external customers** + **Perform troubleshooting** **3. Assist daily operation activities of IT & Applications Team** + **Engage in projects and taskforces related to business needs** + **Pro-actively feedback challenges encountered at frontline and improvement area related to business to Application Supervisors** + **Provide and implement backup and recovery solutions** **Requirements** **Education :** + **Bachelor degree in Medical Laboratory Science , Biomedical Science, Information Technology or other relevant Science discipline** **Experience :** + **Preferably 3 years working experience in Applications Support or clinical laboratory** + **Fresh graduate will also be considered** **Skills :** + **Strong interpersonal skill** + **Good presentation skill** + **Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc.** + **Good negotiation and influencing skill** **Special Knowledge :** + **Clinical Laboratory Workflow and clinical analyzers** + **Experienced laboratory knowledge/ skills** + **Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc.** + **Knowledge of the HL7/ASTM interface protocol will be an advantage** **Who we are** A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. **Roche is an Equal Opportunity Employer.**