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Roche Diagnostics

Details upon main tasks

1.    Provide Pro-Active field applications support to customers and internal customers

To provide on-site applications and troubleshooting support for customers 

Ensure that our existing & new customer base are supported with good quality and professional service; identify and satisfy customers’ needs in a pro-active manner, to foster and maintain good partnership with customers

Perform application installation & site inspection

Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care, monitoring and resolution

Keep up-to date knowledge including instrument operation and application related information

Support internal customers on application's related topics to achieve business results

Provide cross-training to relevant colleagues

Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines

2.    Provide Roche Lab IT & Automation products application support

Installation of Lab IT hardware and software

Provide and implement backup and recovery solutions

Preventive Maintenance

Involve in planning Roche automation products including site survey and other project forms

Testing and configuration of Roche automation products onsite in tandem with Roche Lab IT products

Provide operation training to internal and external customers

Perform troubleshooting

3.    Assist daily operation activities of IT & Applications Team

Engage in projects and taskforces related to business needs

Pro-actively feedback challenges encountered at frontline and improvement area related to business to Application Supervisors

Provide and implement backup and recovery solutions

Requirements

Education  :

Bachelor degree in Medical Laboratory Science , Biomedical Science, Information Technology or other relevant Science discipline

Experience  :

Preferably 3 years working experience in Applications Support or clinical laboratory

Fresh graduate will also be considered

Skills :

Strong interpersonal skill

Good presentation skill

Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc.

 Good negotiation and influencing skill

Special Knowledge  :

Clinical Laboratory Workflow and clinical analyzers

Experienced laboratory knowledge/ skills 

Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc.

Knowledge of the HL7/ASTM interface protocol will be an advantage

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.