Under general supervision of the IT Application Manager, the Application Coordinator/Analyst I is responsible for achieving knowledge of software and serving as a bridge between the end user operations and the Epic team. Reporting to a GBMC Application Manager for Epic applications, the Application Coordinator/Analyst I will be responsible for configuring their assigned application to support clinical and business needs, monitor system performance, testing build to ensure that it meets desired requirements, adhering to change control procedures and designing materials related to training for the delivery of education to users of the Epic system.

In addition, the Application Coordinator/Analyst I will be responsible for learning and adhering to the internal procedures that used in conjunction with vendor 3rd party applications; working as a liaison/specialist during all phases of system application implementations; troubleshooting problems or questions from users and resolving assigned helpdesk tickets; participation in on-call rotation required. Performs other duties as assigned.

Additional key responsibilities will be to demonstrate ability to devise simple benchmarking metrics to assess system performance. Demonstrate a basic understanding of the clinical or business operations functions. Gain increasingly abilities in data gathering, specifications development, and documentation and record keeping. Demonstrate basic degree of analytical skill and work under direct supervision in support of team initiatives.

Education

Associate Degree or higher education, or related applicable experience required. Professional certification(s) and/or related experience may substitute for formal education requirement. Medical Assistant, Registered Nurse, or Pharmacist certification/license preferred for clinical analyst applications. 

Experience

Work experience in a professional environment or obtained through an internship/fellowship program.

Skills

Communicates effectively with users, colleagues, and developers.Proficiency in Microsoft Office applications – Word, Excel, PowerPoint, OneNote, etc.Proficient organizational skills.Achieves knowledge of assigned application(s) and its relationship to other applications.Demonstrates ability to analyze, design, configure, and test application functions at a basic level of complexity with TS support.Participate in development, execution and sign off of system testing.Demonstrates proficient degree of analytical skills.Coordinate ongoing application updates and changes.Provide Tier 1 and 2 support to end users.Serves as primary contact for application’s end users.

Preferred Job Qualifications

Knowledge of implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.Knowledge of the current healthcare environment.

Licensures, Certifications

Required to complete required training and pass certification in assigned Epic application module(s) within 120 days of employment in this role.

Patient & Workplace Safety: 

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. 

Patient Population: 

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. 

Principal Duties and Responsibilities:

Attends meetings, resolves conflicts, and maintains issues listsProbes for information about the underlying needs of the organization and user community, which directly influences how the system will be built.Maintain regular communication with Epic representatives.Work with Epic representative(s) and the organization’s business community, and end-users to ensure the system meets the organization’s business needs.Performs analysis of workflows, data collection, report details, and other technical issues associated with Epic software.Investigate end-users’ preference while making build decisions.Analyze business operations as they relate to build decisions.Prioritize and implement requested changes to the system.Analyze new functionality in releases for need and impact.Review and test software each new release. Identifies opportunities for potential system enhancements and presents to stakeholders.Adhere to procedures for implementing system changes and other tasks.Work with report writers to meet reporting needs.Takes on on-call support as application support as assigned per IT on-call support schedule.

 All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

$66,165.54 - $112,481.42

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.