APPLICATIONS & DATA ANALYST 

Salary Range:

Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?

Salary Range: $60,000-$65,000/year

Work Schedule:

Monday-Friday 9am-5pm 

About DDI: For nearly 65 years, DDI (Developmental Disabilities Institute) has been a leading agency providing a full spectrum of care for over 1,600 children and adults with autism and other developmental disabilities. We are driven by a dedicated team and a deep belief in the potential of every individual. Our Direct Service Professionals (DSPs) are the heart of our mission, providing compassionate and individualized support.

The Role: The Applications & Data Analyst role is perfect for someone who is passionate about using both technology and data to empower people and improve operations, particularly in a mission-driven environment. You'll be a key connector, translating complex information into clear insights and ensuring others have the tools and knowledge they need to succeed.

Within this position, you'll be a strategic partner to teams across the organization. Your main focus in this area is to dive into data –it's all about operational metrics! You'll identify patterns and trends that others might miss, essentially telling a story with the data to reveal opportunities for improvement and growth. You'll build clear reports and dashboards that make this information accessible, helping people understand the impact of their work and make informed decisions. Your analytical skills will be crucial for finding and highlighting where technology is truly making a difference. Beyond the data, you'll also be deeply involved in the technology that generates much of that information and impacts people's daily lives. You'll play a vital role in implementing and supporting instructional technologies and various software applications, ensuring they are utilized effectively.

What You'll Do:

Serve as a data and analytical consultant for key internal stakeholders by developing plans and analyzing data in support of various initiatives. Gather data from applications, databases, APIs, or external sources. Integrate data from multiple applications into unified datasets, ensuring compatibility and accessibility. Develop and maintain metric reports and dashboards for measuring effectiveness; identifying and analyzing patterns and trends in both simple and complex data sets for values and new opportunities; and identifying business impact of existing and new technologies. Validate data inputs from applications to maintain quality, addressing inconsistencies or errors. Identify needs, requirements, and pricing for the use of technology and the ongoing monitoring of these tools, software products, and platforms. Define requirements and scope for project implementations and work closely with programs and departments on technology integration during planning and design; consult with the appropriate liaisons, both individually and in teams, on established standards for development, implementation, and deployment. Ensure the effective use of existing applications and deliver new, timely, high-quality solutions. Develop, promote, and provide guidance, training, and support for current and future technologies and tools across the organization by developing technical and end-user documentation, knowledge-based articles, technical notes, end-user training documents, etc. Introduce and incorporate appropriate technology for instruction, handling support issues, and leading employee training on both digital and non-digital platforms. Work closely with the Director of IT to implement device and software deployment and migration plans. Provide second- and third-level support services to employees for complex technical and configuration issues related to all applications. Recognize and escalate difficult technical issues within the organization to external vendors and work with support and/or product development personnel to troubleshoot and work around product issues. Stay up to date on all the latest technologies. Adhere to company-established security procedures and confidentiality. Maintain 24/7 availability and provide after-hours support as needed with participation in the on-call rotation. Perform other duties as assigned.

What You Need for the Role:

Bachelor’s Degree required. 4 years of experience in Information Technologies or another related area with experience supporting various applications and technologies for a non-profit, healthcare, and/or education environment. Demonstrated experience with call tracking/ticket management systems, varying non-cloud and cloud-based applications and technologies. Self-motivated, proactive, and resourceful with an ability to prioritize, organize, and multitask while maintaining a high level of attention to detail and accuracy. Strong verbal and written communication skills with an ability to present and speak in front of groups. Current, valid NYS driver’s license with the ability to travel to various locations. Dexterity to work with standard office equipment. Ability to maneuver and position oneself to install, remove, and inspect various equipment at different heights. Ability to lift, move, and transport varying IT equipment up to 50 pounds.

Why You'll Love This Job:

Build Meaningful Relationships: Develop strong connections with our staff and stakeholders. Learn and Grow: Benefit from ongoing training and professional development. Be Part of a Supportive Team: Work with passionate and dedicated colleagues. Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.

Here’s How We Support You:

Comprehensive Paid Training: Get the skills you need to succeed. Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP. Retirement Security: 403(b) retirement plan. Invest in Your Future: Tuition reimbursement opportunities. Career Growth: Opportunities for advancement within DDI. And More: Paid time off, paid holidays , and other valuable benefits!

If You Are:

Empathic, compassionate, and patient Positive, energetic, and enthusiastic A good communicator and team player Passionate about making a difference

Then, we encourage you to apply and join the DDI team!

When you join our team, you become part of the DDI Family! Click here to watch our video to find out more about the DDI Family. 

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.