Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Network and Satellite Application Specialist is a senior Analyst at Dana-Farber Cancer Institute (DFCI) within the Mass General Brigham (MGB) Digital Department. This member will be part of the DFCI Satellite, Network and Pediatric Oncology Clinic IS Team supporting the DFCI Regional Campuses (Satellites).
The Application Specialist is a senior analyst responsible for workflow, business process, technical analysis, and support on medium to large scale projects, including the design, development and implementation of key Clinical IT initiatives with contracted hospitals that have a business relationship with DFCI. The role of the analyst is to support existing complex integration with our community partners, work closely with the user community to support workflow process with software design and implementation, participate in new interface projects and manage small to medium projects or sub-projects. Satellite integration includes patient and clinical data interfaces, as well as firewall and technical components of the integration. The Analyst must be able to create and maintain a healthy working relationship with the Satellite Clinic end users, DFCI Satellite leadership, MGB Epic Teams and the community partners’ IT departments.
The position will be responsible for the data interfaces and integration points between DFCI and our community hospital partners.
• Develop an understanding of the Satellite Clinics’ operations and the uniqueness of each satellite compared to main campus.
• Exemplary analytical skills and strong written and verbal skills, supporting workflow process and software design.
• Work closely with community IT departments on application access or interface issues. Troubleshoot data interface errors through technical and operational means.
• Work closely with each Satellite Clinic’s leadership to support the IT needs of the clinics.
• Provide application support for the MD Staff credentialing and provider management system, including troubleshooting, user support, and coordination with vendor support as needed.
• Support users of the Boston Children’s Hospital Mosaic project (Epic), including collaboration with BCH IT teams, ensuring integration with DFCI systems, and assisting with workflow optimization and user support

 

Qualifications

Education
Bachelor's Degree Information Systems preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
experience in the development, support or operation of software applications, preferably in a healthcare setting 5-7 years required

Knowledge, Skills and Abilities

Provide quality customer service to the satellite clinic users. Know when to seek and accept guidance from those with advanced experience; able to provide guidance and/or support when needed, such as orientating new staff into the group.Strong documentation skills with attention to detail & format.  Experience in developing, executing, and troubleshooting testing scenarios.Strong analytical, problem-solving, written, and verbal skills. Must be well organized and systematic in work process. Able to develop and implement new system procedures.Coordinate and complete multiple complex tasks to completion independently or with minimal guidance, ability to prioritize tasks with an appreciation for critical paths.Ability to work with people cooperatively and effectively facilitating group projects towards a successful completion of goals and able to independently conduct meetings, both informal and formal, including user meetingsAble to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action; able to independently and/or collaboratively bring problems to complete resolution.Knowledge of the workflows and operations supported by the software application(s).Knowledge of Microsoft Office 365 and other popular office productivity solutions.

 

Additional Job Details (if applicable)

Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

 

Remote Type

Hybrid

 

Work Location

20 Overland Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$92,102.40 - $134,056.00/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.