Software Support Specialist This person will mostly get calls about process questions or areas of the application that stopped working. This person has to be okay with having a lot coming at them and not always being able to figure out things quickly. Someone who enjoys problem solving and doing their own discovery. They also must be good at working with users to walk the users through how to use the applications and their process questions. Sometimes, you have to take a ticket back later to use documentation, technical aptitude, and partner with software vendors and work in test environments to try to resolve tougher issues. Someone who is driven, easy-going, desire to dig in and figure out what is wrong. Needs someone who works well in a grey environment. Can they handle the unexpected. Support for applications relating to raw materials procurement, orders, machine scheduling, production, product testing, finished goods inventory, invoicing and sales reporting.     Research innovative technologies that can increase the organization’s efficiency and effectiveness.   Validate system results by writing and executing test cases.   Actively troubleshoot issues with application systems by working with end users, vendors, Tier 2 Support and developers to resolve them.   Retrieve and manage data from various systems.  Implement new workflow solutions by preparing and evaluating alternative options.   Document and train end users on best practices. Work with a sense of urgency in solving issues, removing roadblocks and improving the user experience.   Qualifications Proven experience working within manufacturing principles and associated business processes.   Experience using SQL. Help Desk Strong analytical and problem-solving skills are required.   Excellent attention to detail. Ability to work on multiple priorities effectively.   Customer service focus on the ability to positively interact directly with end users.   Excellent verbal, written and organizational skills.   High level of emotional intelligence.   Collaborative team first mentality. Business and goal oriented.   Inquisitive personality with a can-do/positive outlook. In addition to a strong work ethic.   Ability to work in a fast pace, ever changing environment. Skills Application support, Support, Erp system, Erp, Customer service, Troubleshooting, Help desk, Help desk support, Software support, Technical support, Sql, Windows, Windows 10, Office 365, Active directory, Service desk Top Skills Details Application support,Support,Erp system,Erp,Customer service,Troubleshooting,Help desk,Help desk support,Software support,Technical support Additional Skills & Qualifications Someone who is driven, easy -going, desire to dig in and figure out what is wrong. Needs someone who works well in a grey environment. Can they handle the unexpected. Pay and Benefits The pay range for this position is $60000.00 - $90000.00/yr. In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division. Workplace Type This is a fully onsite position in Germantown,WI. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.