Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
About the team:
What you will be doing:

Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.Provide in-depth product support and researching client issues.Troubleshoot problems with equipment or software applications and recommend corrective action.Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:Prior banking experience preferred.Strong analytical, organizational and time management skills.The ability to work independently.You are an excellent communicator and strong problem-solver knowledge of FIS products a plus.Provide support for application errors, database issues, and system performance.Collaborate with teams for issue escalation and resolution.Monitor system logs, performance, and alerts to identify and resolve issues.Perform SIT and UAT testing for change requests and incident fixes.Support deployments, system updates, and configuration changes.Ensure all documentation and prerequisites are completed before deployment as per CAB requirements.Work closely with developers, clients, and vendors to resolve complex issues.Participate in DR drills and apply patches or updates as needed.Communicate technical updates to business users and stakeholders.

Added bonus if you have:

Good to have experience in Product support role.Understanding of the financial services industry.Experience with SQL queries or other relational databases.Familiarity with Linux/Unix and Windows environments.Understanding of ITIL processes (incident, problem, change management).Strong communication and coordination skills.

Nice to Have:

Familiarity with SDLC methodologies (Waterfall, Agile, etc.).

Knowledge of FIS products and services.Awareness of industry standards (ISO, CMM)

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

Opportunities to innovate in fintech.Tools for personal and professional growthInclusive and diverse work environmentResources to invest in your communityCompetitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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