We are looking for a dedicated and proactive Application Support and Reliability Engineer to join our growing team in São Paulo. In this role, you’ll be the first line of defense for business-critical applications, ensuring smooth day-to-day operations, rapid incident resolution, and high service availability.

You’ll support Wealth Management platforms, working closely with engineering, operations, and business teams.

• Provide Level 1 and Level 2 support for Wealth Management applications, including incident triage, escalation, and resolution.
• Troubleshoot functional and technical issues reported by end users or monitoring systems, ensuring proper log, track, and incidents management using ITSM tools.
• Maintain and update support documentation, FAQs, and runbooks for standard operating procedures.
• Participate in on-call support rotation and assist in managing service health during incidents.
• Collaborate with development teams to ensure minimum standards are delivered during systems construction phase, fostering monitoring and observability platforms` maintenance and adherence. Coordinate with development teams for issue escalation, bug tracking, and long-term solutions.