As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking an Application Support Analyst to support complex issues, troubleshoot problems within various internal and external customers, and configure and maintain software platforms within production environments. The Application Support Analyst will also engage in the massaging of data through various scripting techniques, insert data into MS SQL database via TSQL, move data from customers to 3rd party vendors, process improvement, customer service and more. As a member of the team, the Specialist will enhance the value of the Q2 solution by repairing, maintaining, and improving the efficiency of custom software component installations and configurations within a production environment.

A Typical Day:

Provide first-line telephone technical support for the Q2 SolutionTroubleshoot/resolve basic customer problemsAnswer phone calls in a high-paced environment within acceptable service levelsAccurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic detailsAccurately establish and record case priorityDe-escalate customer concerns and provide resolutionUse available tools, procedures, instructions, and documents to resolve technical problemsMaintain in-depth knowledge of Q2 Solution usage to answer “how to” questions and provide step-by-step instructions to customersThoroughly document all research/conversations utilizing a case tracking systemProvide regular updates to customers regarding ongoing troubleshooting and resolution efforts through outbound calls and case commentsManage an individual open case queue, while being assigned new cases on a daily basisMay receive escalated cases and tasks from customers or management, and must prioritize accordinglyEscalate unresolved problems to the appropriate resources and departments in accordance with published guidelinesDevelop and maintain effective relationships with customersFollow internal change control process to implement any required product modificationsOccasionally assist with testing emergency product fixes received from Product Development, as neededOften make data or configuration edits in a production environment, requiring extreme care and attention to detailResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.Participate in rotating 24x7 “on call” support coverage for all issuesCommunicate customer status, concerns, and issues to the Operations Management as neededWork closely with employees in other functions, such as implementations and development

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

Must have at least one year of previous phone technical support experienceUnderstanding of remote tools and basic networking requiredPrevious enterprise/mid-sized software support or delivery experience preferredExcellent communication and organizational skills requiredAbility to quickly learn new technologies and programsPrevious customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful mannerKnowledge of Banking practices is helpfulSome troubleshooting experience preferred

This position requires fluent written and oral communication in English.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off 

Career Development & Mentoring Programs 

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

Community Volunteering & Company Philanthropy Programs 

Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.