Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Responsibilities:

1.   Develop and maintain a strong understanding of GlobalPayments clients, web facing and internal

applications and how to support them

2.   Provide  support to so  ware partners, so  ware developers and integrated clients to resolve

integration related problems, assist in technical upgrades and service migrations

3.   Provide support to API’s, Routing and Payment Gateway Services that are cloud based

4.   Ensure the timely setup & configuration management of new clients during onboarding activities

5.   Ensure the overall stability, accuracy, integrity of integrated payment systems and processes

6.   Respond, investigate and resolve application support issues in line with agreed SLAs

7.   Ensure the delivery of enhancements, hotfixes and patches are deployed without client impact

8.   Monitor status of client requests and escalate to functional managers when required

9.   Provide support to internal users by providing reporting, back end data changes and resolving

functional issues on the platforms

10. Assist in the testing of application releases and so  ware deployments

11. Provide stewardship of critical and escalated client issues in collaboration with support teams

12. Act as first responder to critical alerts, incidents and assist the Incident Managers with resolution

of major production issues

13. Documenting and improving existing processes and help maintain system documentation and

procedures

14. Ensure clients and internal teams are informed of issue resolution status and so  ware release(s)

15. Maintain  good  working  relationships  with  technical  stakeholders  within  so  ware  partners,

integrated clients and inside the business

16. Provide guidance, support and training to other Support Analysts to ensure knowledge handover

from projects and supportability of new products and services within the team

17. Provision of a  er hours on-call support on rotation (as required)

18. Other duties as reasonably requested by Global Payments

In addition to the duties listed above all staff are expected to:

1.   Respect and abide by the vision, mission and values of the organisation;

2.   Ensure that their conduct is consistent with provisions of the Code of Ethics and Conduct;

3.   Comply  with  the  provisions  of  relevant  policies  and  procedures  including  the  company’s

Information Security policy;

4.   Comply  with  the  provisions  of  Workplace  Health  and  Safety  framework  including  policies, procedures and safe work systems that relate to their role, program area or the company as a whole. Information and training will be provided to successful candidates;

5.   Comply  with  relevant  legislative  requirements  including  requirements under the company’s

Australian Financial Services License;

6.   Carry out general administrative functions related to their role and to the effective and efficient functioning of the company as a whole. This will include the use of computer-based calendar and information management systems.

Induction training relating to policy and procedures, workplace health and safety and administrative systems will be provided to successful candidates on appointment. Additional training in relation to IT systems and so  ware will also be provided to successful candidates where necessary.

Essential Skills and Experience

1.   Tertiary Qualification in Information Technology or equivalent

2.   3 years commercial experience in general IT

3.   Knowledge of DBMS technologies such as Oracle/Microso   SQL Server

4.   Experience with PL/SQL programming

5.   Ability to acquire a broad understanding of integration architectures and APIs

6.   Knowledge and/or experience with XML, SOAP, REST, Web Services

7.   Knowledge of the so  ware development lifecycle and ITIL practices

8.   Prior exposure to high volume transactional environment

9.   Strong attention to detail

10. Process analysis, problem solving and troubleshooting skills

11. Relationship management

12. Exposure to enterprise so  ware solutions would be advantageous

Desirable Skills and Experience:

1.   Cloud based technologies such as AWS and Azure

2.   Knowledge of other programming / frameworks such as .NET, C#

3.   Monitoring and Alerting Tools like Newrelic, Opsgenie, Sumologic..

4.   Experience working in Agile/Scrum methodologies

5.   Salesforce - General Administration

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.