JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES   

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE

Primary Duties and Responsibilities: includes but not limited to:

Provides Level III Break/Fix support as defined by application service level agreements for assigned application(s)

Participates in user acceptance testing for application upgrades, significant configuration changes or service request enhancements

Involved in creation of documentation for respective application(s) and updating the Customer Service knowledge base

Serves on project teams as application subject matter expert for currently assigned applications or newly designated applications in which they will be responsible

Works with Business Technical Analysts to map business processes to application(s) for which they are responsible

Assists in work requests and configuration changes to met business requirements

Identifies opportunities to leverage existing functionality in current application portfolio to meet current or future business demands

Communicates and coordinates with other Application Support staff, business leadership and Project Management to ensure appropriate integration of processes and application modules across the property or enterprise

Records all activity and other pertinent information for work requests, break/fix and projects for the purpose of tracking, analyzing and escalating

Escalates issues, when necessary, to vendor service organizations and updates disposition per established internal procedures

Provides feedback to direct supervisor on vendor support services and assists with evaluating vendor’s ability to fulfill contracted service levels

Secondary Duties and Responsibilities:

Provides enterprise wide support, as needed

Provides 24/7 Level III on-call support for their respective applications

Minimum Education and Qualifications:

Bachelors’ Degree in Computer Science, Engineering, Business or a related field

Demonstrated knowledge and experience with the specific application(s) for which they will be responsible

Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions

  ~OR~

Associates’ Degree in Computer Science, Engineering, Business or a related field and four years of progressive Information Systems experience

Demonstrated knowledge and experience with the specific application(s) for which they will be responsible

Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions

   ~OR~

High School Diploma or equivalent and eight years of progressive Information Systems experience

Demonstrated knowledge and experience with the specific application(s) for which they will be responsible

Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions

Competencies:  Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills

Application expert in at least 1 critical business application

Excellent customer service skills

Root cause analysis skills

Training Requirements:

Appropriate Mohegan Sun and MTGA regulations

Knowledge of Mohegan Sun corporate and department policies and procedures

Mohegan Sun project management process and methodology

Mohegan Sun timesheet categories and guidelines system

Mohegan Sun technical architecture and standards

Physical Demands and Work Environment:

Office work environment

Must be able to sit in front of a computer screen for extended periods of time

10%-25% travel may be required for this position

May require occasional weekend and evening work

Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Knock, knock. Hear that sound? That's opportunity!

.

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.