As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
Engineer audio systems and integrated technology platforms that augment the driving experience
Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the Role
Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.
As an Application Engineering Subject Matter, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.
What You Will Do
Ensure timely resolution of customer issues and maintain high customer satisfaction
Provide hands-on customer support and ticket handling
Own and lead complex technical problems and escalations
Work closely with cross-functional teams to ensure seamless integration and operation of applications
Continuously monitor and enhance application performance, reliability, and scalability
Actively participate in the requirements and architecture process
Be part of the on-call rotation to provide 24/7 support
What You Need to Be Successful
B.Sc. degree in Computer Science or equivalent
10+ years of experience in the software industry, in customer-oriented roles
Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration, including scripting abilities
Web and server architecture: In-depth understanding of web technologies and server architecture, including deployment and maintenance
Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting
Database management: Ability to read and manage databases, including SQL and NoSQL databases
Excellent communication and interpersonal abilities
Analytical mindset with a focus on problem-solving and process optimization
Experience in managing and supporting customers from different regions
Excellent customer service communication skills in English
Ability to work flexible hours according to customers’ needs
Ability to work independently and take initiative
Ability to build and maintain positive relationships with team members and customers
Bonus Points if You Have
Proficiency in Java programming and development
Software development and code analysis: Expertise in Java, C/C++, and scripting languages such as Perl, Python, shell, and Ant
Understanding of security principles and practices
Practical experience with networking technologies and protocols
Familiarity with Elasticsearch, Oracle DB, and Postgres
What Makes You Eligible
This position may require occasional travel (up to 10%) depending on business needs
Work in the Novi, Michigan office (Hybrid - schedule)
What We Offer
Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition reimbursement
“Be Brilliant” employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development
You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!
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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)
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Salary Ranges:
$ 87,750 - $ 128,700HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.