**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! This position will be responsible for the efficient handling of technical queries for Copeland products (Copeland compressor, Cooling Controls Product and Integration Solutions), from customers, field personnel and internal colleagues. Conducting training on application and installation and new products will be a key part of the job. Business development via developing and delivering technical solution Inspired by customer needs, pain points thru daily interaction with customers & market will be another key part of the job. + Acquire and maintain proficiency in all Copeland products and services, particularly system design and operation. + Provide application support to all OEMs, wholesalers and end users + Provide technical support to customers, and respond to telephone and e-mail technical inquiries in a prompt, professional, and courteous manner. + Visit sites as required to review systems and diagnose problems. + Organize training material and conduct technical seminars on product application and installation in conjunction with local team and overseas visitors. + Ensure that customers are aware of key points in all new applications. Verify that key points are understood and observed – prevent mis-applications. + Analyse and study product and system performance data; suggest improvements that may lead to lower costs or a better performing system. + Support field personnel and customers’ R&D projects (new product development, field studies) + Provide a tangible application and commissioning supports, state-of-the-art solutions to the customers using Copeland Variable Speed and integration solution products + Perform related duties as assigned by the Supervisor + Providing technical support for new business opportunity inspired from daily, various technical interaction with customers and potential customers. + Lead new business development activities in adjacent business areas and/or any new business portfolio company to add for future business growth + Coming up with technical solution to address customers’ pain points & needs in short & mid-term and connecting them to NPD funnel and/or providing solution & system integration support collaborating with in-region vertical marketing, business leaders, country sales team and Asia R&D team + Actively join project sales activities with country sales team not only for technical support but also to provide value added sales approach to improve project lead quality + Perform simple research job thru own experience, technical literatures survey or HVAC/R show participation as assigned by the supervisor **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Inclusion & Belonging** At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.