We are searching for a driven, customer-focused engineer to join the Gems Setra team! The ideal candidate is a self-starter with excellent problem-solving skills who is motivated by a challenge. They will be a fast learner, a great teammate, have a “can-do, no fear” attitude, and willing to roll up their sleeves to help a colleague or customer! This person will be responsible for providing technical assistance to customers, channel partners, and Sales on new and existing products. **Essential Job Responsibilities** : + Plan and develop high-value tools and content that enable rapid self-service product and application selection for customers, field sales and distribution. + Identify content gaps for assigned products to drive growth. + Pre and post sales technical support to customers and the sales team. + Handle customer technical support cases through phone and email submissions + Assist in maintenance and development of product manuals, FAQs and customers data records + Partner with Sales and Product Managers to bring application expertise to the customer + Work on special projects including new product development testing & qualification, dynamic sales demos, kaizen events, etc. + Travel as required (10-20%) for onboarding, product training, technical support and/or demonstrations, internal meetings/conferences, tradeshows **Critical Success Factors:** + Ability to develop specialized focus in network communication protocols such as BACnet and MODBUS + High proficiency in English language, including conversing and writing about technical subjects. + Ability to articulate technical product information to people of all levels from engineers to end users. + Ability to create & build relationships both internally and externally. + Professional written and interpersonal skills are essential when communicating with customers + Time-management skills and ability to manage and prioritize several projects efficiently **Education & Experience Required:** + Bachelor’s degree in Technical or Engineering preferred, will consider relevant field experiences and certifications in lieu. + 2+ years of application, technical service, inside sales, or controller experience required, preferably within a manufacturing company and a business-to-business sales environment + Preferred experience with Network Communication Protocols such as TCP/IP, RTU, etc. **Desired Skills:** + Field Service Experience with building automation and controls + Understanding of electro-mechanical industrial/medical products and Instrumentation and their use. + Foundational knowledge of customer end products/electrical systems/Instrumentation + Experience with BMS, BAS, EMS, CMS, PLC, HMI, SCADA etc. over different communications (BACnet IP, BACnet MS/TP, Modbus RTU, Modbus TCP, DeviceNet, Profibus or Profinet) would be an advantage. + Ability to read and interpret engineering schematics, drawings, specifications, and standards. + Intermediate PC skills and the use of Microsoft Office/Outlook. + Experience using a CRM system (Salesforce preferred) \#LI-JW2 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **About Gems Setra** Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Fortive Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Fortive, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Pay Range** The salary range for this position (in local currency) is 56,900.00 - 105,700.00