Role: Application Engineer
Location: Kingswinford (Covering North East)
ABOUT THE ROLE -
Meet ERIKS’ commitment to “Make Industry work Better” for our Strategic and Key Contract customers through collaborative improvement activities delivering improved performance, production yield, reliability, standardisation or reduced total cost of ownership and risk
Undertake site visits to Strategic & Key Contract MRO customers, engage with their Engineering community, identify production problems that we can practicably solve.
Promote the correct specification of standard engineered products and configured assemblies from our trusted brands into our MRO customer applications
develop fully costed solutions, and prepare or present technical proposals that detail features and benefits, for submission in conjunction with the quotation that is generated via our sales channels.
Delivering engineering solutions for customers with contractual “Technical Benefits Saving” commitments.
Project sign-on and sign-off, to capture the delivered value must be completed in collaboration with the Value Delivery Team.
Assist PBU Product Managers in the delivery of technical training to customers and colleagues, commercial strategy development and joint A-Brand customer visits.
Provide 3rd line, technical customer support for:
Technical response to product failure, quality concerns, warranty claims
Compliant sourcing
Working Hours:
Mon - Fri: 8.30am - 5.00pm
Working Hours: 40
Breaks: 30 minutes
ABOUT YOU -
Commercial acumen - Strong understanding of the MRO market & the areas of opportunity for profitable growth for each of the business models supported via our Operations function.
Strong understanding of service metrics & continuous improvement
Insight into & experience of Solution Selling & Engineering Maintenance management
Understanding of the ERIKS organisation and our supply chain role & processes
Understanding of our customers business and their operating challenges (where ERIKS can help).
Excellent written and verbal communication skills (English)
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
25 days plus bank holidays annual holiday entitlement
Ability to purchase an additional 5 days holiday subject to scheme rules
Contributory Pension Scheme
Cycle to Work Scheme
Life Assurance
Up to 1 day’s paid leave to concentrate on your wellbeing
A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
Unlimited mental health support from qualified mental healthcare professionals
24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
Six 1-2-1 nutritional video consultations per year
Six 1-2-1 digitally delivered personal training sessions per year
360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
Physiotherapy — eight sessions a year shared between you and your partner
Medical second opinions
Savings and discounts for savings on weekly costs
On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
Company Sick Pay from day 1
Group Income Protection – after a period of sickness absence
Long service recognition
Free unlimited access to LinkedIn Learning
Free ERIKS Branded workwear
Free Eye tests
Car or Car Allowance
ERIKS are an equal opportunities employer
About us:We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
This is where you come in!
Why ERIKS?With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!