Application Engineer, Customer Service Microjourneys Job Category: Application Development Location: India - Telangana - Hyderabad **Meet Our Team:** Pega Customer Service Industry Applications teams are driven by enthusiasm, energy, and a commitment to excellence. We're dedicated to crafting world-class products with a sense of urgency and collaborative spirit for the world’s largest and most complex organizations. Our team works on delivering and supporting some of the most interesting and complex products that help automate customer workflows with ease. In our challenging yet enjoyable work environment, you'll be part of Pega Care Management team where you'll contribute to end-to-end product development, from grooming goals, epics, to building features and enhancing our products. **Picture Yourself at Pega:** At Pegasystems, we are revolutionizing the software development landscape globally. As an Application Engineer in this role, you'll collaborate with a self-organized team to devise and execute solutions for Pega Care Management product, for healthcare industry. Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems. **What You'll Do at Pega:** + Participate in design and development of features in Pega Care Management product for Healthcare Industry + Leverage best in class Pega technology to drive the design, implementation, quality and support of features using scaled agile methodology + Actively collaborate with Product management, dependent application teams to come up with high performant, backward compatible and optimal solutions for the features to be developed + Technologies you will work on – Pega, REST Services, Postgres, Oracle + Actively participate in the Scrum processes used to develop solutions - providing continuous feedback and implement changes to our development processes + Take ownership of the components/tasks and make sure they are delivered with great quality + Adopt best design / coding practices supporting backward compatibility, seamless cloud upgrades generating optimal performance. + Carry out PoCs / spikes for use cases dealing with complex scenarios + Actively contribute to Innovation by solving tough problems, automating mundane tasks and optimize efforts **Who You Are:** + B.Tech/M.Tech Computer Science or Information Technology graduates with 3-5 years of software development experience in building and implementing model-driven, enterprise-level business applications + Strong technical foundation, with understanding of Object Oriented Programming and Design, Data modelling + Strong experience working on Java, HTML-CSS, Javascript, REST services + Knowledge on REACT JS or equivalent will be an added advantage + Excellent problem-solving and analytical skills + Passionate about exploring and applying Pega and emerging technologies to help solve business problems. + Good to have exposure on Low-Code development **What You've Accomplished:** + Experience of Low Code Development OR willingness towards Low Code Development + Ability to effectively articulate technical challenges and solutions + Thorough understanding of applications’ architecture you have previously worked on + Demonstrates customer empathy, willing to adopt best practices ensuring delivered work exceeds stakeholders’ ever-changing demands + Ability to think and code fast independently with little hand holding and mostly driven with self-initiation + Should be able to take ownership of the deliverables from all aspects like design, quality etc. + Partner with different application teams, stakeholders to get a buy in for our use cases and achieve outcomes + Strong interest to learn and become proficient in new technologies alongwith Healthcaredomain **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + A highly collaborative environment for the designing and development of new ideas and features + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company \#LI-DB1 Job ID: 22271 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity