**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio **Your role and responsibilities** * The ability to be a team player * The ability and skill to train other people in procedural and technical topics * Strong communication and collaboration skills **Required technical and professional expertise** * ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM, CIS-IRM Certified * Understanding of other ServiceNow products **Preferred technical and professional experience** * Experience creating roadmaps for technical offering growth and innovation * Understanding and designing integrations and interfaces with other systems IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.