**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio **Your role and responsibilities** As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: * Working on the end to end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined **Required technical and professional expertise** * Minimum 3+ years and 2+ years in ServiceNow * Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. * Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB * In-depth experience and solutioning capabilities using Scoped Application * Working knowledge to develop on Service CatLog **Preferred technical and professional experience** * Expertise in ServiceNow ITSM product * Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server * Should have CSA, CAD and CIS-ITSM Certifications IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.