At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

We’re seeking a mid-level Chatbot Developer to join our enterprise team focused on delivering intelligent, omnichannel customer support experiences. You’ll work at the intersection of conversational design and backend engineering, building scalable, high-performing chatbot solutions using AWS services like Lex, Lambda, DynamoDB, CloudWatch, and Connect. If you thrive in a collaborative, employee-friendly environment and love solving real-world problems with curiosity and ownership, we’d love to meet you.

Responsibilities

Develop and maintain AWS Lambda functions for intent fulfillment

Integrate chatbot workflows with backend systems and APIs

Optimize performance, reliability, and scalability of chatbot services

Manage deployments and monitor health using CloudWatch

Collaborate with UX and product teams to apply design thinking to conversational flows

Build and maintain omnichannel chatbot experiences across voice, chat, and other customer touchpoints using AWS Connect and Lex

Troubleshoot issues across the AWS stack and continuously improve system resilience

Document technical solutions and contribute to knowledge sharing

Requirements

2–4 years of experience in chatbot development or backend engineering

Strong proficiency inNode.js and JavaScript

Hands-on experience with AWS Lex, Lambda, DynamoDB, CloudWatch, and Connect

Solid understanding of RESTful APIs and asynchronous programming

Excellent communication and collaboration skills

Demonstrated ownership and curiosity in solving technical challenges

Experience working in enterprise environments is a plus

Primary Skills

Application Development, Code Reviews, Design Documents, Technical Requirements, Test Planning

Shift Time

General Shift (India)

Recruiter Info

Sunita M

maabd@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.