Application Analyst III Req #: 0000210271
Category: Information Systems and IT
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: IT&S Billing
Pay Range: $100,619.00 - $142,124.00 per year
Location: 95 Old Short Hills Road, West Orange, NJ 07052

Job Title: Application Analyst III

Location: SBC Corporation

Department Name: IT&S Billing

Req #: 0000210271

Status: Salaried

Shift: Day

Pay Range: $100,619.00 - $142,124.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview: 

The Application Analyst III is primarily responsible for supporting the design and build of the designated application, overseeing the development of workflows, system configurations, change documentation, and operational support. They work independently with minimal supervision, serving as a knowledge resource for Application Analysts I and II. This role includes the installation, upgrades, and configuration of the application, as well as assisting in the coordination of customer support activities.

The Application Analyst III is also tasked with creating and executing test scripts, documenting all test outcomes, and applying advanced troubleshooting skills to support implementation, upgrade, and maintenance initiatives. They address customer or build issues, recommend mitigation plans, and escalate more complex problems beyond their expertise when necessary. Additionally, they provide on-call support for the application during go-live and throughout the ongoing maintenance period, ensuring consistent and reliable system performance. 

Qualifications: 

 

Required:

Associate s degree with four or more years of relevant work experience Demonstrated ability to support and develop the application and mentor othersPrevious experience working with specified customer baseAbility to handle moderate complexity of work with minimal supervision

Preferred:  

Bachelor’s degree or equivalent years of relevant work experience Preferred 5+ years prior system build experience

 

Scheduling Requirements: 

Full Time Day Shift 

Key Competencies: 

Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needsCritical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possibleDependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlinesInitiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help othersInterpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterpartsLearning: the ability and willingness to learn new software and systemsListening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracyProblem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrenceResilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Responsibilities: 

Executing Application Design and BuildDesigning and building the related applicationCoordinate sign of the application s capabilities and workflowsUtilizes external resources for best practice builds and solutionsPerforming a thorough review of all Foundation Build and operational requested content and workflows for applicationInvestigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholdersBuilding data fields, screens, templates, and customer-defined functionality, as requiredCollaborates with the training team and others to ensure alignment between the proposed training curriculum and the system buildOversees and/or performs analysis of necessary application modificationsFollowing build standards and maintaining synchronization between environments in collaboration with environment teamWorks with minimal supervisionActs as a resource for Application Analyst I and IIAssists with development of Change Readiness demos and documentationProviding go-live support for customers on new applications, including functionalityProviding on-call support for application through go-live and post go-liveRepresenting application in Integrated Area WorkgroupsPossesses comprehensive knowledge of subject matterWorks with customers, informatics on enhancement request requirementsSupporting continuous documentation of system modifications and updatesHandles complex issuesTakes initiative to problem solve within job scopeShares knowledge functions as a preceptor for staffValidates work performed by newly certified or new work by level 1 and 2 AnalystsKeeps knowledge of industry trends, application enhancement and future impact to enterpriseMaintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closingContacting the customer regarding ticket resolution if resolved or unable to fill requestLogging decisions and issues/risks in trackers during build/projectsSupporting application governance needs, including development of business case for decisionsMaintaining version control of workflows, issues/risks log, and decisions trackerSupervising basic issues and roadblocks, escalating issues as neededCommunicating with supervisors to determine necessary escalationsPresents oral and written communication to project teamExcellent presentation skillsRecommending areas for process improvementDevelops future state materialsProject manages smaller to medium scale buildsFollowing the process for identification, tracking, resolution, and closure of all issuesEnsures that the team follows change control processes according to policyCollaborates with team members across the department as well as operational staffDevelops test scripts and new systems, complying with version upgrades and system modifications

Interested in learning more about our IT&S team? Check out this video from our leadership team: 

https://vimeo.com/1038366426/2f1c2a76a5?ts=0&share=copy 

  

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Benefits and Perks: 

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health. 

 

Paid Time Off (PTO)  Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! 

 

 

Choosing RWJBarnabas Health!  

 

RWJBarnabas Health is the premier health care destination providing patient-centered, 

high-quality academic medicine in a compassionate and equitable manner, while delivering 

a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.   

 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. 

 

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer