Applicaition Analyst II

 

Job Summary 

This Application Analyst II will support the Field technology platform, specifically applications in the Gas Scheduler Technology portfolio, for Southern Company Gas (GAS) used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDC).  This role will have primary responsibility for assessing systems and issues and making suggestions to meet business needs.   

This position reports to the Supervisor, IT (Gas Scheduler Technology).  

 

Application Analyst, II – Essential Duties Include  

Work with Business Systems Analysts, TPAs, BOTS and business partners to refine the high-level requirements and changes being requested. Facilitate and drive the creation of Functional Design documents.      Ensure initial requirements are reviewed and enhanced into a full functional requirement.  Develop solutions that consider and leverage base product (when COTS system) rather than customization. Drive the creation of the Technical Design documents.  Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team. Develop and implement Requirements Traceability to ensure all requirements are tested. Develop technology solutions to highly complex problems using deep technical expertise and creativity. Prioritize work and deliver on project commitments. Maintain and follow production support processes focused on identification and mitigation of root cause. Flex to meet customer demands, switching between prod support, incident management, and project work. Provide on-call support solving issues independently as well as assisting other personnel Support and mentor less experienced analysts during project work as well as during on-call incidents. Considerable interpersonal skills and the ability to communicate effectively are essential. Ensure strategies are always in alignment with Technology Organization goals and strategies including following the Governance process and aligning with TPAs and BOTS.

 

Skills/Experience

Bachelor’s degree in MIS, Computer Science or a related field A deep, comprehensive knowledge and understanding of the Software Development Life Cycle Ability to handle multiple assignments and conflicting priorities Ability to work with business partners and peers of varying levels of technical proficiency Interest in and passion for learning and working in a fast-paced environment Experience with all size projects, enhancement projects and production support Ability to identify root cause as well as mitigation required while working with other technical staff Deep experience creating and refining Functional Design Documents, Technical Design Documents and Requirements Traceability matrices  Knowledge of business analyst processes, methodology and tools  Subject matter expert within a technical specialty for Field (Mobile, Rolling Office) applications Experience with Agile delivery; Kanban; Scrum Excellent problem-solving and analytical skills Advanced understanding various technical principles, theories and concepts Broad understanding of a wide range of technical areas Ability to provide on-call support both solving issues independently as well as assisting other, less experienced on-call personnel Excellent communication skills; able to translate complex or technical ideas into non-technical language Strong ITIL Foundation