Application Analyst, CRM
Grundfos
Application Analyst, CRM
Job Description
The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.
**Your main responsibilities:**
**Application Support**
+ Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests
**Ticket Analysis**
+ Responsible to analyse the tickets and identify the Root Cause
**Training**
+ Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
**Project**
+ Limited support of projects under the supervision of Application Consultant
**Your background:**
+ 2-3 years of experience are needed
+ Degree preferable in – Sales Business
+ Experience with SAP CRM 7 is Mandatory in the following Areas:
+ CRM Sales (Account, Activity, Opportunity, Quotation)
+ CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
+ Experience with SAP C4C will be considered in the evaluation
+ Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus
+ This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
+ International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people)
**We look forward to hearing from you.**
Information at a Glance
**Job Details**
Workplace: Hybrid (office and home-working)
Job Location: Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular
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