Application Analyst, CRM Job Description The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects. **Your main responsibilities:** **Application Support** + Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests **Ticket Analysis** + Responsible to analyse the tickets and identify the Root Cause **Training** + Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system **Project** + Limited support of projects under the supervision of Application Consultant **Your background:** + 2-3 years of experience are needed + Degree preferable in – Sales Business + Experience with SAP CRM 7 is Mandatory in the following Areas: + CRM Sales (Account, Activity, Opportunity, Quotation) + CRM Interaction Center (Interaction Record, Service Requests, Service Orders) + Experience with SAP C4C will be considered in the evaluation + Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus + This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented + International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory **Do you want to learn more?** If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job Details** Workplace: Hybrid (office and home-working) Job Location: Pasig City, National Capital Region, Philippines Contract Type: Full-Time Employment Type: Regular