Welcome page Returning Candidate? Log back in! Application Administrator Job Locations CA-ON-Waterloo ID 2025-4334 Category Corporate Services Position Type Full-Time Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

 

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

Overview

At CarePartners, we are committed to supporting our teams and clients by ensuring our workspaces are safe, efficient, and aligned with operational needs. We are currently seeking an Application Administrator.

 

The Application Administrator is a subject matter expert for the operation and support of the AlayaCare
software as well as legacy Procura software including the Clinical Care application.

 

This is a Full-Time permanent position based out of our Waterloo office. 

What We Offer Competitive salary, comprehensive health and dental benefitsOther employment perks such as Employee Assistance Program, Perkopolis, Rewards PointsInspiring leadership and opportunities for professional growthRewarding and meaningful work in healthcare What The Role Involves

PRIMARY DUTIES AND RESPONSIBILITIES

Maintains both AlayaCare and Procura software, including master tables, schedule generation and user
creationProvides excellent customer service to internal customers by way of delivering hands-on end-user
supportEscalates issues internally and/or with external vendors when required to ensure timely resolutionMaintains and supports legacy systems such as CIMS, CellTrak and AmigoPrioritizes Service Desk tickets according to severity and provides solutionsSupports organizational initiatives by participating in the training and documentation of new processes
in AlayaCareMaintains and builds new documents and forms in AlayaCare and legacy Procura if requiredCollaborate with stakeholders to gather and analyze business requirements translating them into
effective solutions that streamline processes and workflowContinuously learn and stay up to date with AlayaCare functionality and features proactively identifying
opportunities for improvements to enhance system usage and improve workflowsFollows CarePartners regulatory requirements and ensures quality and data integrity standards are metFollows information privacy and security guidelinesPerforms other related duties and or special projects as required in the departmentOther duties as assigned

WORKING CONDITIONS

Conditions are consistent with those of an office environment;Driving and physical demands associated with management positions (sitting, standing, stair climbing
and walking)Lifting or moving up to 10lbs may be requiredManual dexterity required to use desktop computer and peripheralsCommunicating using multiple electronic devices (i.e. phone, email, fax, computer and internal
database)Travel will be required on an as needed basis in Ontario; andMay be required to work outside normal operating hours.

OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES

Use or wear the equipment, protective devices or clothing that the Employer requires to be used;Report to the supervisor safety hazards and not proceed with the unsafe activity until safe alternatives
are provided by the supervisor / manager;Attend safety training(s) as required;Apply safety techniques and processes as trained; Participate in Joint Health and Safety Committee’s undertakings;Request further information and training if safety training is unclear or confusing; Work in compliance with the Occupational Health and Safety Act, legislation and best practices What You Bring Minimum 2 years Information Systems diploma from a recognized Community CollegePrevious application administration experience required, AlayaCare and/or Procura experience an assetExcellent customer service skillsStrong proficiency in database maintenance including system maintenanceStrong organizational skills and tenacious follow up abilitySolid relationship building and influencing skills with a proven ability to work within a flexible team
environmentStrong focus on supporting other and providing exceptional customer serviceExcellent oral and written communication skillsKnowledge of community home health industry programs/services is an assetExperience in training and teaching othersAbility to accommodate a variety of adult learning stylesProven ability to effectively handle fluctuating workload and meet tight deadlinesAbility to work with minimal supervision CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.

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