Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job DescriptionThe associate will handle queries relating to products and services over live chat and emails.The associate will be responsible for timely and accurate support to customers with a strong focus on high standards for the role.Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.Both freshers and experienced can apply.Excellent verbal and written communication is mandate.Qualifications
High School Diploma or Equivalent and above (Graduation is not mandatory)
Additional InformationWork location - Perungalathur, ChennaiTimings: 8 Hours plus 1 Hour break, 5 or 6 days per weekPerks: Cab facilities available (within 25 Kms of office location)