Job Title:

Apigee Support Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a proactive and technically skilled Apigee Support Engineer to join our team. The ideal candidate will have mid to senior-level experience with Apigee, a basic understanding of Google Cloud Platform (GCP) services, and hands-on experience with Postman for API testing.

This role is responsible for supporting, maintaining, and troubleshooting Apigee-based API solutions across a diverse technology stack.

Key Responsibilities:
 

Provide Level support for Apigee API Gateway, including API proxy configuration, deployment, and monitoring.

Investigate and resolve incidents related to API performance, latency, failures, and security policies.

Collaborate with development and infrastructure teams to ensure API reliability and availability.

Perform root cause analysis and apply long-term fixes for recurring issues.

Use Postman to validate and troubleshoot API requests and responses.

Create and maintain support documentation, runbooks, and technical knowledge bases.

Work with the GCP environment to support services integrated with Apigee.

Support version control and continuous integration pipelines related to API delivery.

Provide recommendations for performance tuning, scalability, and system improvements.

Required Skills & Qualifications:
 

Mid to Senior-level experience with Apigee (Edge or Apigee X) in production environments.

Basic understanding of Google Cloud Platform (GCP) services (IAM, networking, monitoring).

Strong proficiency with Postman for API testing and validation.

Understanding of RESTful API design and HTTP fundamentals.

Ability to troubleshoot JSON, XML, OAuth, and policy configurations within Apigee.

Experience working in a ticketing or support environment.

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.

3–5 years of experience in a technical support, DevOps, or API engineering role.

Nice to Have:
 

Experience with Azure cloud services.

Familiarity with ServiceNow for ITSM processes and incident tracking.

Experience using Swagger / OpenAPI specifications for documenting APIs.

Exposure to Elasticsearch for log analysis and performance monitoring.

#LI-remote #LI-Mexico #Apigee #support

Location:

MEX Ciudad de Mexico Insurgentes Sur

Language Requirements:

Time Type:

Full time

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