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Job Summary:

We are seeking a results-driven Performance Manager to support a dynamic and innovative technology client on a global outsourced Facilities Management (FM) account. This role is critical in ensuring that service delivery is consistent, data-driven, and aligned with the client’s highperformance culture. The Performance Manager will oversee operational performance, drive continuous improvement, and deliver insights that optimize operations across a diverse portfolio.

Key Responsibilities:

Performance Management and Improvement

Performance Management & Reporting: Monitor and evaluate FM service provider performance against contractual KPIs.Develop and maintain real-time dashboards and reporting tools tailored to the needs of the client and account team.Coordinate and lead performance reviews and ad hoc reporting to both internal and client stakeholders.

Contract Compliance

Ensure adherence to MSA terms, scope of work and compliance obligations.Identify service gaps or non-compliance issues and drive corrective actions with account leadership and site operations teams.

Continuous Improvement:

Drive a culture of continuous improvement by promoting a data-driven approach to decision-making and encouraging experimentation and innovation.Carry out root cause analysis and implement corrective/preventative actions. Develop and implement improvement plans and initiatives to optimize service delivery and achieve customer satisfaction.Benchmark against industry best practices and suggest innovations to enhance performance. Introduce workflow management tools and drive implementation of automated solutions.

Client Engagement and Governance

Stakeholder Engagement:

Act as the primary point of contact for performance-related challenges between the client and the account team.Build strong relationships with key stakeholders to align performance goals and business objectives.Support the account’s wider governance framework.

Account Governance Support:

Provide administrative support to the Account Governance team, including maintaining accurate records of governance activities, decisions, and actions, scheduling meetings, preparing agendas, and taking minutes.Preparing reports and analytics to support governance decision-making and performance monitoring will also be required.

Data Analysis and Insights

Collect and interpret large datasets related to facilities operations.Analyze performance data to identify trends, risks, and opportunities for improvement.Leverage technology, dashboards and analytic tools to enable decision making.

Business Insights:

Support the wider account business intelligence activities.Collaborate on design, delivery and maintenance of business intelligence reports.Present data driven insights to influence strategy and operations.Leverage technology and data visualization tools (e.g., Tableau, Power BI) and utilize root cause analysis techniques (e.g., fishbone diagrams, 5 whys).

Skills and Qualifications

Bachelor's degree in Facilities Management, Business Administration, Data Science or related field.5+ years of experience in facilities management, operations, performance management, data analysis, or a related field, preferably in a technology or fast paced corporate environment.Superior client relationship skills and ability to interact face-to-face with clients.Superior team engagement skills, promoting a culture that matches core behaviors and values.Strong communicator, both written and verbal, with good presentation skills.Self-motivated, confident, and flexible to adapt to rapidly changing situations.Proven ability to initiate and follow through with improvement initiatives.Exceptional planning and organizational skills to prioritize work and meet tight deadlines.Demonstrates the ability to complete projects in an efficient and timely manner.Able to work independently and as a team player.Open to new ideas and willing to challenge the status quo.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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